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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / All the boolean fields...
Microsoft Dynamics CRM (Archived)

All the boolean fields are getting updated on the load of the account form

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Posted on by Sahithi

Hi,
I have a check box field on the account form. If the account has any open opportunities irrespective of the user role, it will be checked and if it doesn't has any, it will be unchecked. I had initially written a script on the load of the form to update the field. But since it is working differently for different users, I had later wrote a plugin to accomplish that and I removed the script reference from the form and all the account forms.
But lately, along with the checkbox field, all the other two options fields (boolean) values are getting updated and reset to their default values on the load of the account form. 
When I have checked in the audit history, it shows the account has been updated by whatever user has opened the form and a list of all the boolean fields reset to their original values.
Please help  out on this one.

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  • Philipp Lwn Profile Picture
    Philipp Lwn on at
    RE: All the boolean fields are getting updated on the load of the account form

    Thanks for the feedback!

  • François ROLLAND Profile Picture
    François ROLLAND 65 on at
    RE: All the boolean fields are getting updated on the load of the account form

    Hello Philipp

    I opened a case with Microsoft, and was able to get a patch 8.2.2.136 for Dynamics server On-Premise.

    This hotfix does resolve the bug.

    Unfortunately, this hotfix is not a public version ... and I do not know if (and when) such a release will be publicly available.

    Francois

  • Philipp Lwn Profile Picture
    Philipp Lwn on at
    RE: All the boolean fields are getting updated on the load of the account form

    Hi,

    is there any news about this issue?

  • ns25 Profile Picture
    ns25 90 on at
    RE: All the boolean fields are getting updated on the load of the account form

    Hi, 

    I have seen this with Dynamics 365 Online version 8.2.2.1111. Has this not been resolved? 

    Any idea of what we can do to help this. There seems to be a 9.0 version available - does this fix it? 

    Thanks

  • François ROLLAND Profile Picture
    François ROLLAND 65 on at
    RE: All the boolean fields are getting updated on the load of the account form

    Hello

    We are using on-premise version 8.2.1.176, and encounter the same problems with boolean fields that are randomly returned to their default value, even for an uncustomized entity.

    Someone from Microsoft told me that :

    "the cause for this issue is code defect, and it is identified as known issue and Will be fixed in upcoming update 8.2.2.

    Disabling Auto save option is one workaround, and the other workaround is set legacy form to 'yes'."

    We have temporarly taken this second workaround, and hope that version 8.2.2 will arrive quickly, as this workaround slowed down the software a lot !

  • John Heaphy Profile Picture
    John Heaphy on at
    RE: All the boolean fields are getting updated on the load of the account form

    HI

    I have the same behaviour on at least two different custom entities flipping Boolean fields back to the default value seemingly at random with the audit log showing the user has made the update even though the fields are read only.

    We are on Dynamics 365 on premise running version 8.2.1.176.

    Has anyone found a fix for this problem?

    Kind Regards

    John

  • Samitya Profile Picture
    Samitya 150 on at
    RE: All the boolean fields are getting updated on the load of the account form

    I have the same issues in Dynamics 365 and CRM 2016 systems.

    Are there any solutions?

  • Kjetil Dahl Knutsen Profile Picture
    Kjetil Dahl Knutsen 150 on at
    RE: All the boolean fields are getting updated on the load of the account form

    Any answers on this matter?

    We also have the same issue on our Dynamics 365 Online system with versjon: 8.2.1.410

  • MounirMaghraoui Profile Picture
    MounirMaghraoui 220 on at
    RE: All the boolean fields are getting updated on the load of the account form

    I have the same problem bu the installation of the update support.microsoft.com/.../update-0-1-for-microsoft-dynamics-crm-2016-service-pack-1 does not resolve the problem.

    Please, can anyone give me even a temporary solution.

  • Suggested answer
    Krystian Witoszkin Profile Picture
    Krystian Witoszkin on at
    RE: All the boolean fields are getting updated on the load of the account form

    Hello,

    I have a similar problem with boolean fields (reset to default values), on CRM 2016 on-premise.

    Today I found probable solution of that problem, so maybe that will help you.

    We have CRM version with service pack 1, and here

    support.microsoft.com/.../update-0-1-for-microsoft-dynamics-crm-2016-service-pack-1

    I read, that a known microsoft bug is "When you switch between the main form and the related records in CRM, occasionally the Boolean fields (two options) are reset to the default value and will be submitted to the CRM database." Probably service pack 1.1 can repair it.

    Maybe this will help you.

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