web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

File -> Options (An Error Has occurred)

(0) ShareShare
ReportReport
Posted on by 190

I am stuck with a weird problem. We have CRM 2011 on premise, Everything was working fine, now when our users go to File -> OptionsThey get this following Error; with Webpage Dialog window:

"An Error has occurred.
Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact ... etc."

I have enabled TraceLogging on the CRM server, and Trace captures the error. Below please find the error log. Please advise if you think you might have a solution.

 

Thank you

H

 

>Post-Platform Request: Retrieve
[2012-10-24 03:13:08.847] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform.Sdk |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | CrmSharedMultiOrgCache`2.AddEntryFromLookupCallback
>Cache item with key SAVED_QUERY{f2e16287-82fc-4475-80c5-33ed82652a52}{4c7be207-cc89-4bb7-bb61-bbd5076d05c0}/1033/1033 was not found in cache SAVED_QUERY
[2012-10-24 03:13:08.847] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform.Sdk |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | CrmCache`1.InternalTryLookupEntry
>Cache item with key SAVED_QUERY{00000000-0000-0000-0000-000000000000}{4c7be207-cc89-4bb7-bb61-bbd5076d05c0}/1033/1033 was not found in cache SAVED_QUERY
[2012-10-24 03:13:08.847] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform.Sdk |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | CrmCache`1.AddEntryWithExactKey
>Cache item with key SAVED_QUERY{00000000-0000-0000-0000-000000000000}{4c7be207-cc89-4bb7-bb61-bbd5076d05c0}/1033/1033 was added to cache SAVED_QUERY
[2012-10-24 03:13:08.847] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform.Sdk |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | CrmCache`1.AddEntryWithExactKey
>Cache item with key SAVED_QUERY{f2e16287-82fc-4475-80c5-33ed82652a52}{4c7be207-cc89-4bb7-bb61-bbd5076d05c0}/1033/1033 was added to cache SAVED_QUERY
[2012-10-24 03:13:08.847] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | Util.TraceMessage
>UserId ({A6F94FBE-FC1C-E211-91C1-00155D64762E}): AppGrid: Loading display data for grid with View ID : {4C7BE207-CC89-4BB7-BB61-BBD5076D05C0}, for LCID : 1033
[2012-10-24 03:13:08.847] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | Util.TraceMessage
>UserId ({A6F94FBE-FC1C-E211-91C1-00155D64762E}): AppGrid: Loading cell display name from metadata.  Cell Name : title.  LCID : 1033
[2012-10-24 03:13:08.847] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | Util.TraceMessage
>UserId ({A6F94FBE-FC1C-E211-91C1-00155D64762E}): AppGrid: Adding cell.  Cell Name : title. LCID : 1033
[2012-10-24 03:13:08.847] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | Util.TraceMessage
>UserId ({A6F94FBE-FC1C-E211-91C1-00155D64762E}): AppGrid: Loading cell display name from metadata.  Cell Name : templatetypecode.  LCID : 1033
[2012-10-24 03:13:08.847] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | Util.TraceMessage
>UserId ({A6F94FBE-FC1C-E211-91C1-00155D64762E}): AppGrid: Adding cell.  Cell Name : templatetypecode. LCID : 1033
[2012-10-24 03:13:08.847] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | Util.TraceMessage
>UserId ({A6F94FBE-FC1C-E211-91C1-00155D64762E}): AppGrid: Loading cell display name from metadata.  Cell Name : languagecode.  LCID : 1033
[2012-10-24 03:13:08.847] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | Util.TraceMessage
>UserId ({A6F94FBE-FC1C-E211-91C1-00155D64762E}): AppGrid: Adding cell.  Cell Name : languagecode. LCID : 1033
[2012-10-24 03:13:08.893] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | IsvSolutionInitializer.Application_AssemblyResolve
>Attempted to find assembly Microsoft.Crm.Application.Components.Platform.XmlSerializers, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 skipped path not being under ISV folder.
[2012-10-24 03:13:09.315] Process: w3wp |Organization:f2e16287-82fc-4475-80c5-33ed82652a52 |Thread:   22 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ErrorInformation.LogError
>MSCRM Error Report:
--------------------------------------------------------------------------------------------------------
Error: Specified cast is not valid.

Error Message: Specified cast is not valid.

Source File: Not available

Line Number: Not available

Request URL: http://tacrm/ThaxtonAssociates/tools/personalsettings/dialogs/personalsettings.aspx

Stack Trace Info: [InvalidCastException: Specified cast is not valid.]
   at Microsoft.Crm.Web.Tools.PersonalSettings.EmailCredentialsSetting..ctor()
   at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.__BuildControlemailCredentialsSetting()
   at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.__BuildControlcrmForm()
   at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.FrameworkInitialize()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


[2012-10-24 03:13:09.331] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | FaultHelper.ConvertToFault
>TryConvertToFaultExceptionInternal: exception: System.InvalidCastException
[2012-10-24 03:13:09.346] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.DumpExceptionToTrace
>----- dump exception/fault tree (TryConvertToFaultExceptionInternal: before) -----
>>>>>> EXCEPTION: 0
>Type: System.InvalidCastException
>Message (28): Specified cast is not valid.
>StackTrace: present: 306955E9
>no PluginTrace
>InnerException <null>
><<<<< EXCEPTION: 0
>
[2012-10-24 03:13:09.362] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ConvertToFault
>NestingDepth: 24
[2012-10-24 03:13:09.362] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ConvertToFault
>ToSingleFaultUntyped: enter
[2012-10-24 03:13:09.362] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ToSingleFaultUntyped
>ToSingleFaultOther: enter
[2012-10-24 03:13:09.362] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ConvertMessageAndErrorCode
>enter: ConvertMessageAndErrorCode: System.InvalidCastException: Specified cast is not valid.
[2012-10-24 03:13:09.378] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ConvertMessageAndErrorCode
>System.InvalidCastException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #067C71CD: System.InvalidCastException: Specified cast is not valid.
>   at Microsoft.Crm.Web.Tools.PersonalSettings.EmailCredentialsSetting..ctor()
>   at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.__BuildControlemailCredentialsSetting()
>   at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.__BuildControlcrmForm()
>   at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.FrameworkInitialize()
>   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
>   at System.Web.UI.Page.ProcessRequest()
>   at System.Web.UI.Page.ProcessRequest(HttpContext context)
>   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
>   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2012-10-24 03:13:09.378] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ConvertMessageAndErrorCode
>exit: ConvertMessageAndErrorCode: errorCode: 0x80040216; message: System.InvalidCastException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #067C71CD
[2012-10-24 03:13:09.378] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ToSingleFaultCommon
>ToSingleFaultCommon: enter
[2012-10-24 03:13:09.378] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ToSingleFaultCommon
>no PluginTrace
[2012-10-24 03:13:09.378] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ToSingleFaultCommon
>no CrmExceptionFaults
[2012-10-24 03:13:09.378] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.ToSingleFaultCommon
>IncludeCallStack: False
[2012-10-24 03:13:09.378] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.TryConvertToFaultExceptionInternal
>TryConvertToFaultExceptionInternal: new FE<OSF>
[2012-10-24 03:13:09.409] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | ExceptionConverter.DumpExceptionToTrace
>----- dump exception/fault tree (TryConvertToFaultExceptionInternal: after) -----
>>>>>> EXCEPTION: 0
>Type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
>Message (135): System.InvalidCastException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #067C71CD
>StackTrace <null>
>no PluginTrace
>>>>>> FAULT: 0
>ErrorCode: 0x80040216: ErrorCodes.UnExpected
>Message (135): System.InvalidCastException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #067C71CD
>Timestamp: present
>TraceText <null>
>CallStack <null>
>InnerFault <null>
><<<<< FAULT: 0
>InnerException <null>
><<<<< EXCEPTION: 0
>
[2012-10-24 03:13:09.487] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   22 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 076e0e37-c647-4ed1-a083-66ceaf33abf6 | MiniDump.CreateDumpInternal
>MiniDump: TraceDirectory setting not set or missing. Defaulting to temporary folder.
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | ExecutionContext.Run
>AppDomain: /LM/W3SVC/1/ROOT-1-129955471308747394
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>ENTER: PingHosts
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>checking host names list for new machines: 1
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>in: ready clients: 1
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>in: pending clients: 0
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>checking: TACRM
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>found on ready clients list: TACRM
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingSingleClient
>PingSingleClient: enter: TACRM
[2012-10-24 03:13:15.220] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingSingleClient
>pinging: TACRM
[2012-10-24 03:13:15.376] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   10(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | CrmDbConnection.Open
>ConnectionString: Workstation ID=TACRM.w3wp.80;Data Source=TASQLSRV1\MSSQLSERVERV9;Initial Catalog=MSCRM_CONFIG;Integrated Security=True;Min Pool Size=2;Connect Timeout=150
[2012-10-24 03:13:15.376] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   10(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Platform.Sql |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId:  | NotificationService.GetNotifications
>SELECT OrganizationId, EventId, EventData, CreatedOn FROM Notification WHERE CreatedOn > '10/24/2012 10:12:13'
[2012-10-24 03:13:15.376] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   10(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Platform.Sql |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | CrmDbConnection.InternalExecuteReader
>SELECT OrganizationId, EventId, EventData, CreatedOn FROM Notification WHERE CreatedOn > '10/24/2012 10:12:13'
[2012-10-24 03:13:15.392] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   10(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Platform.Sql |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | CrmDbConnection.InternalExecuteReader
>Query execution time: 0.0 seconds; database: MSCRM_CONFIG; command: SELECT OrganizationId, EventId, EventData, CreatedOn FROM Notification WHERE CreatedOn > '10/24/2012 10:12:13'.
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingSingleClient
>pingClient.HostStatus: Ready
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>adding to ready list: TACRM
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>TACRM: removedFromPending: False
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>checking bad list: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>out: ready clients: 1
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>out: pending clients: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
>>>>>>>>>>>
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
>executeResponseTimeInMsec: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
>percentExecuteFailures: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
>executesPerSecond: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
>sdkResponseTimeInMSec: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
>percentSdkRequestFailures: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
>sdkRequestsPerSecond: 0
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.Monitoring |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxCounter.PublishCounters
><<<<<<<<<<
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | SandboxHostManager.PingHostsInternal
>EXIT: PingHosts
[2012-10-24 03:13:15.423] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:    9 |Category: Sandbox.LoadBalancer |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | ExecutionContext.Run
>_loopCount: 3

*This post is locked for comments

I have the same question (0)
  • Shaheen Sharafuddin Profile Picture
    860 on at

    Hi,

    Try clearing the history and cache of the IE and then close and reopen IE.

    It might do the trick.

  • Harry Saryan Profile Picture
    190 on at

    That didn't help.

    Actually the problem happens from Any Computer and Any User.  It's a configuration issue. The log is from the Server, not from the user side.  If you look at the log it has something to do with EmailCredentials Setting-?  Please see below.

    Stack Trace Info: [InvalidCastException: Specified cast is not valid.]

      at Microsoft.Crm.Web.Tools.PersonalSettings.EmailCredentialsSetting..ctor()

      at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.__BuildControlemailCredentialsSetting()

      at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.__BuildControlcrmForm()

      at ASP.thaxtonassociates_tools_personalsettings_dialogs_personalsettings_aspx.FrameworkInitialize()

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

  • AaronRic Profile Picture
    10,035 on at

    Hi Harry,

    So you are not able to get into the Personal Options at all? There are email settings here which I think it it referencing

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans