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Microsoft Dynamics GP (Archived)

GP 10 install error while installing KB971024 v10-ENU.msi Service Pack

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Posted on by Microsoft Employee

First time posting...Hope you can assist.

Win 7 64bit SP1. Local installs of GP10.

After installing the base Dynamics with Analytical Accounting and SmartListBuilder, we attempted a needed Service pack

We are getting an error message when attempting to apply this .MSI (KB971014 –v10-ENU)

 

The error:

The Installer has encountered an Unexpected error installing this package. This may indicate a problem with this package. The error code is 2727.

 

 

This MSI unpacks a 902e37.msi in the Installer folder, then attempts to call out to a Directory Table which it cannot reach.

The log file gives an error of …unexpected error installing this package. The arguments are: Backup_Folder”

I have attempted with local and domain admin accounts. I have attempted to run from the network and copied the install locally. I ha applied most all security packs

 

My first thought is the MSI is corrupt because I cannot  install on my 64bit nor 32bit machine, but we were successful about a month ago on two other 64bit machines and we have a few 32bits out there. I just uninstalled latest security updates as well.

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  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: GP 10 install error while installing KB971024 v10-ENU.msi Service Pack

    Mick, How about turn off AV/Firewall/UAC uninstall Dynamics then apply the KB...successfully. Very weird, but it worked. Thank you sir!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: GP 10 install error while installing KB971024 v10-ENU.msi Service Pack

    Mick, Thanks for the response. UAC, AV and Firewalls have been lowered/turned off.

  • Verified answer
    Mick Egan Profile Picture
    Mick Egan 3,561 on at
    RE: GP 10 install error while installing KB971024 v10-ENU.msi Service Pack

    Check UAC is off, and no Anti Virus enabled.

    Mick

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