Hi,
Is there a way to cancel from an Events Registration from CRM? e.g. for customers who don't have a portal login and call up the office to cancel their registration - how do we do this?
The user guide (https://docs.microsoft.com/en-au/dynamics365/customer-engagement/marketing/set-up-event) says:
EventRegistrationCancelled
interactions and then use that segment to target a customer journey.but I can't locate where to do it from within the Marketing app.
Thanks.
Is there any update on when this will be added to the event registration application?
We want to have the oppertunity to cancel the event registration without the portal login.
I ended up adding a new Cancelled status code and using that (instead of the provided segment interaction) to indicate cancelled registrations.
I also modified the portal cancel functionality to reflect this behaviour.
Hey, do you have a new information about this issue?
is there an update yet?
Dear all,
I have the same problem as the original post. Did anyone find a solution or knows about the status of this issue regarding the its possible solution in the upcoming updates?
In the current update notes I only found the term "Event Registration" under "Improved Event Management Experience", but it did not say anything about our issue here. (docs.microsoft.com/.../improved-event-management-experience)
Any news on this topic?
This is running for a year now!!!
A basic functionality not possible. Seems that this "application" is more a showcase and causes more trouble than customers a willing to pay.
Hi,
I do also want to know how to cancel a registration in the marketing app itself the only possibility is to delete the event registration and i can not add the person to te cancellation list
Hi all, Is there any news on this change. I haven’t found a way to cancel event registration manually in D365. Am I right or is there some way?
Hello Shravan,
On a related note, We saw the form for Event where InteractionsTab_EventRegistrationCanceledList tab holds all cancelled registration, but there is no property associated to the control. How does the data get populated.
We wanted to enhance the experience to bring more information in the grid that populates.
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