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Cancelling Events Registration

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Hi,

Is there a way to cancel from an Events Registration from CRM? e.g. for customers who don't have a portal login and call up the office to cancel their registration - how do we do this? 

The user guide (https://docs.microsoft.com/en-au/dynamics365/customer-engagement/marketing/set-up-event) says:

  • Contacts who cancelled: Lists contacts who were registered for the event but who have now cancelled their registration. The list includes cancellations made by contacts using the portal and by users using the Marketing app. If you'd like to communicate with contacts who cancelled from one or more events, you can set up an interaction segment based on EventRegistrationCancelled interactions and then use that segment to target a customer journey.

but I can't locate where to do it from within the Marketing app.

Thanks.

  • AdamCort Profile Picture
    AdamCort 5 on at
    RE: Cancelling Events Registration

    Is there any update on when this will be added to the event registration application?

  • Jetj25 Profile Picture
    Jetj25 532 on at
    RE: Cancelling Events Registration

    We want to have the oppertunity to cancel the event registration without the portal login.

  • Yen Russell Profile Picture
    Yen Russell on at
    RE: Cancelling Events Registration

    I ended up adding a new Cancelled status code and using that (instead of the provided segment interaction) to indicate cancelled registrations.

    I also modified the portal cancel functionality to reflect this behaviour.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cancelling Events Registration

    Hey, do you have a new information about this issue?

  • Jetj25 Profile Picture
    Jetj25 532 on at
    RE: Cancelling Events Registration

    is there an update yet?

  • ThomasZauner Profile Picture
    ThomasZauner 5 on at
    RE: Cancelling Events Registration

    Dear all,

    I have the same problem as the original post. Did anyone find a solution or knows about the status of this issue regarding the its possible solution in the upcoming updates?

    In the current update notes I only found the term "Event Registration" under "Improved Event Management Experience", but it did not say anything about our issue here. (docs.microsoft.com/.../improved-event-management-experience)

  • KayAr Profile Picture
    KayAr 5 on at
    RE: Cancelling Events Registration

    Any news on this topic?

    This is running for a year now!!!

    A basic functionality not possible. Seems that this "application" is more a showcase and causes more trouble than customers a willing to pay.

  • Jetj25 Profile Picture
    Jetj25 532 on at
    RE: Cancelling Events Registration

    Hi,

    I do also want to know how to cancel a registration in the marketing app itself the only possibility is to delete the event registration and i can not add the person to te cancellation list

  • Mika Johannes Profile Picture
    Mika Johannes 35 on at
    RE: Cancelling Events Registration

    Hi all, Is there any news on this change. I haven’t found a way to cancel event registration manually in D365. Am I right or is there some way?

  • skocheta Profile Picture
    skocheta 10 on at
    RE: Cancelling Events Registration

    Hello Shravan,

    On a related note, We saw the form for Event where InteractionsTab_EventRegistrationCanceledList tab holds all cancelled registration, but there is no property associated to the control. How does the data get populated.

    We wanted to enhance the experience to bring more information in the grid that populates.

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