I want to open Contact page when clicked from Customer Search page in a new tab.
For both Hosted Controls below are the Configurations,
Customer Search (From where I will click on contact record)
| Unified Service Desk Component Type |
CCA Hosted Application |
| Hosted Control Type |
Web Hosted Application |
| URL |
main.aspx (Dashboard) |
| Action Call |
default |
Note: I am opening Dashboard and from there I navigate to my customer search page and from there when I click on a customer it should open in a new tab.
The Customer Search hosted control is hosting a CRM Dashboard and the reason for using above configuration is because I am also opening an external application as a pop window in one of the button click which is not possible if i keep the configuration as CRM Page. Hence, I am using CCA Hosted Application.
Contact Page: (My Destination tab where I want to show customer information in a new tab)
| Unified Service Desk Component Type |
CRM Page |
My Windows Navigation Rule Settings are as below
| Order |
1 |
| From |
Customer Search |
| Entity |
contact |
| Route Type |
PopUp |
| Destination |
Tab |
| Action |
Route Window |
| Target Tab |
Contact |
| Show Tab |
Contact
|
These are my configurations. And unfortunately the contact page opens in the same tab. I want to display it in different tab.
I am using CRM 8.2
USD 4.1
