Workflow send email not appearing in outlook client

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Posted on by HoomDoom

Hi,

We have a workflow that sends an email. When workflow is triggered, we can see that an email has arrived in that contact's timeline. But one doesn't receive this email in outlook client.

Does by default Dynamics 365 not send any emails outside? Currently test environment is configured like this.

Thanks for help in advance.

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Hi HoomDoom,

If you want the contact that received email can see the email in outlook client, you need do some more settings rather than something in screenshot you provided above.

1.Configure mailboxes

(1) Go to Settings > Email Configuration > Mailboxes to choose Active Mailboxes, then click Apply Default Email Settings button.

(2) Edit the active mailboxes.

(3) click Approve email and Test & Enable Mailboxes button.

After several minutes and refresh page, the test run status will be changed to Success.

2.Test email configuration for all mailboxes associated with an email server profile.

Go to Settings > Email Configuration > Email Server Profiles to select and click Test & Enable Mailboxes button.

For more information, you can refer following link:

https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/administering-dynamics-365/mt622056(v=crm.8)

Regards,

Leah Ju

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