Hello Everyone
I am trying to notify the case owner when a customer replies to a case, it usually appears on the timeline, but we would like to email the case owner.
I have tried with process and power automate with no success.
If someone knows how to to do it and would like to share, I am all ears! :)
Kind regards,Gustavo
Hi,
Here is the documentation you will need to achieve what you need:
Trigger a flow when a new email arrives - Power Automate | Microsoft Docs
If this was helpful, please check it as verified to help other finding useful information.
Welcome to this amazing community.
Hello Kenneth, thank you very much for your answer, but it doesn't show how can I notify the case owner that an email arrived on the timeline.
Kind regards,
Gustavo
Hello I found a way to do this with a process: gaa365.blogspot.com/.../d365-crm-how-to-notify-case-owner-when.html
Hi Gustavo,
Something like this should be possible, with Power Automate if not workflow:
WHEN Email regarding a Case is created
AND Direction is incoming
AND Email is regarding a case
AND email related Sender(Contact) contains data
THEN forward to Owning User of regarding Case / add email to a Queue / send notification to Team
Best regards
Mark
This work like a charm! thank you.
Would you be able to share the Workflow or Flow you used to get this working? I built it out similarly and it is not triggering.
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