Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Share Link and Open Browser not working in Dynamic CRM 365 Mobile App

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

I am using Dynamics CRM 2016 On-Premise with Dynamic CRM 365 Mobile App, version 3.2.0.3, released Dec 11, 2016 on an iPad Air, using Admin and non-Admin user logins. I have the same following issues using iOS 10.2 and 9.3.5.  Has anyone seen a solution for either of the following issues that started occurring after I upgraded the CRM app? First issue: Go to an entity record, click the ellipsis and select the command, "Open in browser".  The Safari browser opens with an Error "An error has occurred. Try this again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.".  Second issue: Go to an entity record, click the ellipsis and select the command, "Share Link".  An email opens with a subject that contains the name of the entity plus "%20" where spaces should be and an unusable link.  For instance, for Amy Adams it displays as "Amy%20Adams" and the link contains the entity name and other data mixed in with random characters, like "...eAmy%20Adams...%...e%20%28...".

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Share Link and Open Browser not working in Dynamic CRM 365 Mobile App

    This appears fixed in the latest CRM mobile update for iPad version 3.2.0.39.  In the iPhone app the Share Link is working, and the option to Open in Browser may not be on the iPhone as I do not see it.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Share Link and Open Browser not working in Dynamic CRM 365 Mobile App

    Bump

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Share Link and Open Browser not working in Dynamic CRM 365 Mobile App

    Bump, any takers?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Share Link and Open Browser not working in Dynamic CRM 365 Mobile App

    I am having the same error. Has anyone found a fix for this yet?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,399 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans