Dynamics Community Forum Thread Details

SOPOSUSER Hangs and Crashes, Windows 10

Hello,

I m currently using RMS 2.0.2022 and i have one location

that has this random problem of the SOPOSUSER program

hanging and crashing.

I have repair the Microsoft Dynamics RMS Store Operation software

problems seems to go away but it always comes back at the wrong

time... what should i look at next?

Thank you

Steve

Log Name:      Application
Source:        Application Error
Date:          9/28/2018 11:38:21 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MIAS01
Description:
Faulting application name: SOPOSUSER.exe, version: 2.0.0.2022, time stamp: 0x56092303
Faulting module name: MSVBVM60.DLL, version: 6.0.98.15, time stamp: 0x49b01fc3
Exception code: 0xc0000005
Fault offset: 0x0001b799
Faulting process id: 0x57c
Faulting application start time: 0x01d4572782a208e8
Faulting application path: C:\Program Files (x86)\Microsoft Retail Management System\Store Operations\SOPOSUSER.exe
Faulting module path: C:\windows\SYSTEM32\MSVBVM60.DLL
Report Id: ed57e60b-b993-44c0-a0e5-6c621873b64d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-09-28T15:38:21.000000000Z" />
    <EventRecordID>16826</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MIAS01</Computer>
    <Security />
</System>
<EventData>
    <Data>SOPOSUSER.exe</Data>
    <Data>2.0.0.2022</Data>
    <Data>56092303</Data>
    <Data>MSVBVM60.DLL</Data>
    <Data>6.0.98.15</Data>
    <Data>49b01fc3</Data>
    <Data>c0000005</Data>
    <Data>0001b799</Data>
    <Data>57c</Data>
    <Data>01d4572782a208e8</Data>
    <Data>C:\Program Files (x86)\Microsoft Retail Management System\Store Operations\SOPOSUSER.exe</Data>
    <Data>C:\windows\SYSTEM32\MSVBVM60.DLL</Data>
    <Data>ed57e60b-b993-44c0-a0e5-6c621873b64d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>