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I am getting this error message with an AR batch I am trying to post. Not sure what is the 'control ID' it is referring to, the batch appears normal.
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Hi Rose try to save the transaction to different batch then post the same.
Hi ROSEMARY,
Usually a Control ID refers to the primary field in the window and in your case it should be the Batch ID. Either you could run check links and try to post the batch. Or rename & save the batch, Select the renamed batch and post it.
Hope it works.
We are getting the Control ID error and when I review the transaction, there is nothing obviously wrong with it. All the fields are completed.
Hi,
Just a couple of questions; If you go to Tools>>Routines>>Master Posting, what status are you seeing? Have you tried the check links?
Regards,
Rosemary
I know how to resolve it but want to know what is causing it. My client isn't thrilled that this is happening and they shouldn't have to run checklinks or resave the transaction each time it happens. They can have 200 transactions in a batch with multiple Control ID issues.
Hi Tina,
Agreed check links depending on the size of the database can take awile.
In my scenario when the issue came up the user was at a remote location and there were connectivity issues. The batch ended abnormally, from what I have seen check links usually recovers batches in this state.
But, what do you mean by '200 transactions in a batch with multiple control ID issues'?
You can only have one batch ID per batch, am I missing something?
If this is something that is happening often maybe there are other factors you need to look at. Is there an error message that the user is getting? Have they tried re-installing GP on that device?
Regards
All,
For what it's worth, we think we discovered what is causing the control ID in our case. The user was entering a new cash receipts transaction and click the browser arrows at the bottom of the window to save the transaction. I printed the cash receipts edit list and the control ID was on the edit list. I looked at the RM Keys and the cash receipt transaction was not there. I pulled up the transaction, saved it and control ID was not on the edit list. The transaction was also in the RM Keys table.
Every time I would enter a new cash receipt, I would click the save button at the top of the window, which is why I couldn't duplicate the issue. I have advised the user to use the save button in hopes the issue is resolved.
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