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Small and medium business | Business Central, N...
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Apply a posted Credit memo to a posted sales invoice

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Posted on by Microsoft Employee

I have been trying to apply a credit memo to a posted sales invoice and it will not show as paid. I have went to the customer ledger, selected the credit memo selected apply entries, and marked the applies t o ID and it will not clear te=he 2 records from open status.  What is the trick to apply after both records have been posted

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Apply a posted Credit memo to a posted sales invoice

    Hi

    G/L Entry does not exist - may imply that your Customer posting setup or Gen Posting Setup has one G/L account that is not defined.  You could also check this.

  • Suggested answer
    Vaishnavi J Profile Picture
    Vaishnavi J 3,056 on at
    RE: Apply a posted Credit memo to a posted sales invoice

    Hi,

    Are you trying to apply the entry or unapply the entries ?

    Because the steps which I stated earlier was to apply the entries when credit memo and invoice was posted separately.

    Also can you share me a video of what steps you are performing for applying or Un apply the entries?

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

  • AWPhillips62 Profile Picture
    AWPhillips62 on at
    RE: Apply a posted Credit memo to a posted sales invoice

    Yes, I followed these steps and when I do the Post application, I get this message

    The G/L Entry does not exist. Identification fields and values Entry No.='0'. I also get this when I try to unapply a payment to an invoice so I can void the payment. Same exact message

  • Suggested answer
    Vaishnavi J Profile Picture
    Vaishnavi J 3,056 on at
    RE: Apply a posted Credit memo to a posted sales invoice

    Hi,

    1. if the credit memo was posted separately without adding the applies to doc no "PSI-0001"

    2. Go to customer ledger entries search for that customer and apply the amount filter for that customer with positive and negative sign.

    pastedimage1647403878041v1.png

    3. Select the posted sales credit memo and go to process and click on Apply entries action.

    pastedimage1647403935754v3.png

    4. you would be able to see the entries. select the correct PSI and then set applies to ID.

    pastedimage1647404042493v5.png

    5. And click on Post application.

    pastedimage1647404103467v7.png

    6. You would be able to see the Posted sales credit memo and posted sales invoice will be closed when you see the Open field.

    pastedimage1647404214713v8.png

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

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