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Apply a posted Credit memo to a posted sales invoice

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I have been trying to apply a credit memo to a posted sales invoice and it will not show as paid. I have went to the customer ledger, selected the credit memo selected apply entries, and marked the applies t o ID and it will not clear te=he 2 records from open status. What is the trick to apply after both records have been posted

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Vaishnavi J 3,062 on at

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Hi,

1. if the credit memo was posted separately without adding the applies to doc no "PSI-0001"

2. Go to customer ledger entries search for that customer and apply the amount filter for that customer with positive and negative sign.

3. Select the posted sales credit memo and go to process and click on Apply entries action.

4. you would be able to see the entries. select the correct PSI and then set applies to ID.

5. And click on Post application.

6. You would be able to see the Posted sales credit memo and posted sales invoice will be closed when you see the Open field.

If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

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AWPhillips62 35 on at

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Yes, I followed these steps and when I do the Post application, I get this message

The G/L Entry does not exist. Identification fields and values Entry No.='0'. I also get this when I try to unapply a payment to an invoice so I can void the payment. Same exact message

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Vaishnavi J 3,062 on at

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Hi,

Are you trying to apply the entry or unapply the entries ?

Because the steps which I stated earlier was to apply the entries when credit memo and invoice was posted separately.

Also can you share me a video of what steps you are performing for applying or Un apply the entries?

If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

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Community Member on at

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Hi

G/L Entry does not exist - may imply that your Customer posting setup or Gen Posting Setup has one G/L account that is not defined. You could also check this.

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