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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP keeps crashing for ...
Microsoft Dynamics GP (Archived)

GP keeps crashing for 1 user on a certain window

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Posted on by Manon St-Jean 100

I have a user that keeps crashing when they go to a specific list under the sales module. this is the error details that appears

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: Dynamics.exe

 Application Version: 11.0.349.0

 Application Timestamp: 4d9b8c91

 Fault Module Name: KERNELBASE.dll

 Fault Module Version: 6.1.7601.18015

 Fault Module Timestamp: 50b83c8a

 Exception Code: e0434f4d

 Exception Offset: 0000c41f

 OS Version: 6.1.7601.2.1.0.256.48

 Locale ID: 1033

Additional information about the problem:

 LCID: 4105

it works fine for all other users but crashes for this user, i've tested this user on several different machines with no luck as well as even creating a new user which just caused more problems. now with the new username it crashes on every other window except the one i want to get in. Does anyone have any idea's i can try to resolve this?

Thanks

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  • Douglas Karel Profile Picture
    Douglas Karel 2,140 on at
    RE: GP keeps crashing for 1 user on a certain window

    This might be a stretch but I also had a similiar issue.   When a customer selected Debit Memo they would crash.   The solution was easy but not easy to find.   In the Setup>Sales>Receivables>Options the document number for the debit memo was originally setup as Debit01 (no leading zeros).   After they had entered a 99 Debit Documents over the last 5 years, it got to Debit00.  When they selected the next Debit Memo, it wanted to default to Debit01 but that number had already been used.  At that time it would crash (no error message).   I ended up changing the next number to have 2 leading zeros (I should be retired by the time they reach 9999 debit memos!).    I have also seen this in other fields where numbers automatically rollover like next check number (go from 9999 to 0000 instead of 10000).   Hope this helps.

  • Almas Mahfooz Profile Picture
    Almas Mahfooz 11,009 User Group Leader on at
    RE: GP keeps crashing for 1 user on a certain window

    On which window you are getting this issue and do you have any customization on that window?

  • Olaf Laos Profile Picture
    Olaf Laos 1,890 on at
    RE: GP keeps crashing for 1 user on a certain window

    Can you confirm what the build version is for this GP2010 system? (as per the About Microsoft Dynamics GP window or the splash screen)

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