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Suggested answer

Slow access over vpn connection

Posted on by 30

Hello,

Has anyone tried using this software over a VPN?

We're deployed it to some work from home people, and the software runs painfully slow over VPN.

Does anyone have any experience with this? 

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  • Joseph Markovich Profile Picture
    Joseph Markovich 3,900 on at
    Slow access over vpn connection
    Lots of things to check, honestly --
     
    - Network switches OK?
    - Computers fully patched -- including things like driver updates?
    - Are the computer sleep settings interfering?
     
    Joe
  • JM-17071509-0 Profile Picture
    JM-17071509-0 3 on at
    Slow access over vpn connection
    I seem to be having the opposite issue with users over VPN.  When users are working remotely they do not have issues and seem to connect just fine.  When users are in the office on the same LAN they get disconnected and have to reconnect.  Are there settings that have been changed on our deployment?
  • Suggested answer
    David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,928 Most Valuable Professional on at
    RE: Slow access over vpn connection

    Hi

    Sounds like you are trying to run GP over a WAN which is only supported using Terminal Server.

    See the article I wrote on the topic back in 2010.

    winthropdc.wordpress.com/.../

    Regards

    David

  • ortizfugh Profile Picture
    ortizfugh 5 on at
    RE: Slow access over vpn connection

    That's an interesting topic

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Slow access over vpn connection

    Thanks for the tips!

  • Scahill Profile Picture
    Scahill 30 on at
    RE: Slow access over vpn connection

    Yes, Covid has put us in the same scenario - we never really planned on having vpn access to the software.

    The software works for us oven the VPN, it's just very slow.

    We'll have to look at putting it back into Citrix or something for the time being.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Slow access over vpn connection

    What Justin said above..

    We never really had remote users till this year when covid hit.   Prior to that, everyone was in office.   Tried VPN, lots of weird issues and especially slowness.   End up deploying Remote Desktop server.   Not cheap but nearly all issues went away

  • Suggested answer
    RE: Slow access over vpn connection

    Hello Scahill,

    If the users are trying to use GP from home, and connecting from there to a SQL server elsewhere, then they would get massive performance issues. This would be expected.

    It is important to note that GP does not support connecting over a WAN (Wide Area Network). This means that anyone connecting to GP must be within the same building as the GP server, or remoting into a workstation/server in the same building as the GP Server. You cannot connect directly to GP using an ODBC connection over the internet. This is the most common network related issue we see. More information can be found in the link below:

    blogs.msdn.microsoft.com/.../

    This is further outlined on our system requirements for any GP Version (mbs.microsoft.com/.../MDGP2018_System_Requirements - #5 in the Additional Information at the bottom)

    5. Remote access for Microsoft Dynamics GP is not supported in a WAN or P2P environment due to the possibility of connection and data consistency errors.

    The only supported options are to either

    a) Have Microsoft Dynamics GP installed on a Remote Desktop Services machine (with or without Citrix) in the same network as the SQL Server hosting your Dynamics GP databases

    b) Deploy the Dynamics GP Web Client  for extranet access and allow users to log in from remote browsers.

    Let me know if you have any questions!

  • Scahill Profile Picture
    Scahill 30 on at
    RE: Slow access over vpn connection

    Yes, it's installed on their machine and then connection to the database over a vpn.

  • RE: Slow access over vpn connection

    Hello Scahill,

    Are the users launching the GP client on their local Workstations?

    Thanks!

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