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I am trying to test the new Payables Import utility for credit cards and I keep getting an error:
'Select a Valid File Format'
I have gone through the setups and I have tried .qbo and .qfx format and neither will work.
Any help would be appreciated, thanks
Hi Kaligaclark,
I’ve only seen this error crop up when the file format truly is not valid (like when you rename the file extension but the format is wrong).
Did you download a credit card statement from your credit card provider in the appropriate format?
Or did you try to create the file on your own?
I downloaded it and saved it locally to use. I didn't change the extension.
I tried again and downloaded the file and immediately tried to import it and got the same error. I did not open the file, did not change the file in any way.
Hello,
I’m sorry to hear that!
At this point, I’d recommend you get some logs (dex.sql log, script log, profiler trace) of the error to try to figure out why GP is not liking the file.
I can tell you that we don’t have any known quality issues on this currently.
You may want to consider opening a support case with our team so we can assist you with troubleshooting the error. We’d need to gather logs, and review those in conjunction with the file and the GP environment to determine the problem and how to fix it. That’s not something we can do within forums.
You can open a case here: https://support.serviceshub.microsoft.com/
Thank you for using Dynamics Communities,
Andrea Melroe | Sr. Technical Advisor | Microsoft Dynamics GP
Thank you!
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