PDF invocies produced by Business Central not opening in Yahoo or AOL email

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Can't preview/open or download the PDFs once they hit these inboxes. You can forward it to another email system and open it there.

The PDFs generated have in their properties: PDF Producer: Aspose.PDF for .NET 22.11.0

Error code that comes up (in yahoo mail): EC-4001

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Dynamics 365 Business Central

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YUN ZHU 95,307 Super User 2025 Season 2 on at

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PDF invocies produced by Business Central not opening in Yahoo or AOL email

Hi, I briefly tested the standard Sales Order and Japanese Yahoo mailbox, and did not encounter your problem.

Is it a problem with the local PDF Reader or the browser? Sorry I'm not sure, hopefully other experts can give you better advice.

Thanks.

ZHU

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Judy Microsoft Employee on at

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PDF invocies produced by Business Central not opening in Yahoo or AOL email

Hi,

Can you open the PDF file when you save to your computer and then open it?

The following blog mentioned the way to fix Yahoo Email when cannot open the attachments, hope it helps.

https://smallbusiness.chron.com/fix-yahoo-email-wont-open-attachments-52833.html

Best Regards,

Judy

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Community member 17 on at

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PDF invocies produced by Business Central not opening in Yahoo or AOL email

We can open it and download it if we forward it to another email address first. We tried on multiple browsers, multiple computer operating systems, multiple antivirus products. It's very consistent across our environment. If anyone is willing to help, I'd love to forward you a pdf that has this issue if possible. If you open one of your working pdfs in adobe menu -> protection -> security properties....do you see the same as us in the attached image?

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YUN ZHU 95,307 Super User 2025 Season 2 on at

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PDF invocies produced by Business Central not opening in Yahoo or AOL email

Hi, sorry it's the Japanese version, but it looks different from yours.

Thanks

ZHU

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Community member 17 on at

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PDF invocies produced by Business Central not opening in Yahoo or AOL email

The properties on your PDF sample indicate it may have been generated 5 years ago. It's possible that business central is using a newer version of the PDF generator these days. Do you have any recent output to compare with?

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YUN ZHU 95,307 Super User 2025 Season 2 on at

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PDF invocies produced by Business Central not opening in Yahoo or AOL email

Hi, It's a bit strange, the file was generated yesterday, but it shows 2019 in Adobe.

I tried again, and the date display is still weird. This may be a problem with Adobe, but it does not reproduce your problem.

Thanks

ZHU

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Community member 17 on at

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PDF invocies produced by Business Central not opening in Yahoo or AOL email

This issue has been resolved. It looks like there was a logo hard-coded in the report layout that was causing the problem. It's now configured to get the logo each time the report is run from the company information page. Thanks for all the help.

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