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Supply chain | Supply Chain Management, Commerce
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POS offline mode not working on the .24 VHD OneBox environment

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I am attempting to test POS offline mode on the .24 VHD OneBox environment. I am working with the Commerce SDK and I seem to have everything working correctly without offline mode configured.

When I install the store commerce app to support offline mode (--InstallOffline --TrustSqlServerCertificate) and attempt to "Sync Data" on the database connection status view, I receive the following error: "Login failed for user 'MININT-57EHFHJ\Administrator'."

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Screenshot-from-2022_2D00_06_2D00_15-09_2D00_36_2D00_06.png

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Failed to get offline sync session data due to Exception: System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'MININT-57EHFHJ\Administrator'.
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at Microsoft.Dynamics.Retail.CommerceDataExchange.AsyncClient.DataManager.DownloadSessionDataManager.GetOfflineSyncStats(String offlineConnectionString, String terminalId)
   at Microsoft.Dynamics.Retail.CommerceDataExchange.AsyncClient.Core.DownloadHelper.<>c__DisplayClass4_0.b__0()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Retail.CommerceDataExchange.AsyncClient.Core.DownloadHelper.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.StoreCommerce.Tasks.AsyncClient.GetOfflineSyncStatisticsIncomingTask.d__3.MoveNext()
ClientConnectionId:db8b2ad6-14e9-486e-928b-a4c34274ae9c
Error Number:18456,State:1,Class:14

I looked at the created database, RetailOfflineDatabase, and noticed that it didn't have users "MININT-57EHFHJ\RetailChannelUsers" and "MININT-57EHFHJ\RetailDataSyncUsers" added to it like the Scale Unit/Retail Server's database, RetailChannelDatabase. Adding those two users with the same permissions did not have any impact though. The error remained the same.

I would appreciate any suggestions that anyone might have.

I have the same question (0)
  • Verified answer
    Shafeeque P. Profile Picture
    6,533 Moderator on at

    I assume system will be using the Windows account you used to open Store Commerce App to access the offline DB. Can you check if that user has access to Offline DB ? You can start troubleshoot by giving Sysadmin access on the DB.

  • xorlogic Profile Picture
    2 on at

    Yes, it was just user setup. It should have been obvious to me, but thanks for the answer anyway.

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