Announcements
No record found.
Even if I enter the recipient's address, the screen stays on this screen and no search results appear.
You're encountering a frustrating issue with Dynamics 365 Remote Assist on your iPhone, especially regarding contact searching. Let's troubleshoot this.
Understanding the Problem:
Troubleshooting Steps:
Specific to the Loading Issue:
Troubleshooting Order:
Let me know if you have any more details or if you've tried any of these steps already!
Can’t find contacts? Let’s make sure everything’s in place:
Permissions – Make sure the app can access your contacts.
Sign-in & Licensing – Verify the user has an active Dynamics 365 Remote Assist license.
Teams Integration – Confirm the recipient is in Microsoft Teams and has the necessary permissions
Network & Sync – Restart the simcity app, check your internet connection, and sync contacts in Teams.
No need to initiate a call from HoloLens 2 first. Try logging out and back in, or reinstalling the app if needed. capcut pro apk Get your free teen Patti Crown APK Dixmax
It seems you're having trouble searching for contacts in Dynamics 365 Remote Assist on your iPhone. Here are a few things to check:
Permissions & Syncing: Ensure your account has the correct permissions and that contacts are properly synced with your device.
Network & Connectivity: Make sure you're on a stable internet connection and check if VPN/firewall settings are affecting the app.
App Issues: Restart your iPhone or reinstall the app to fix potential glitches.
Hololens2 Call: Try calling from HoloLens 2 first to initiate the connection, which may help the iPhone app recognize users.
App Version: Ensure the app is up to date and you're using the correct contact format.
Fore more detail you may also visit this website for some more updated guides.
I had same issue some time back. User wasn't showing up until I fixed license and tenant config. Reinstalling app helped too.
btw, I was also checking using this once: https://capcut.tube/ maybe not related but just in case it matters.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
NeerajPawar 31
Tom_Gioielli 23 Super User 2026 Season 1
Encore Business Sol... 14