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Invoice Printing, screen print different to physical print

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Posted on by Community Member Microsoft Employee

Had a funny one today, customer enters their invoice and for some godforsaken reason they enter ten lines and zero everything out apart from one line which they use a real kit on (why they do this no one could tell me). Anyway when they guy was printing on his machine it was including the blank lines physical and to screen. On his colleagues machine it printed all the lines on screen and just the lines with values on the physical invoice.

I fixed his problem, using the wrong set file. But I am really confused why a screen print of an invoice would contain information that a physical print would not.

Thanks

joe

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Community Member Microsoft Employee on at

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RE: Invoice Printing, screen print different to physical print

Hi Sorry, I ended up figuring it out.
Lyn Barr on at

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RE: Invoice Printing, screen print different to physical print

Maybe compare the dex.ini files from the two workstations. There might be a flag in one of them that is not present in the other.