Customer experience | Sales, Customer Insights,...

Cancelled appointments don't indicate they're cancelled

(1) Share

Report

Posted on by Iron Arm

129

If you create an appointment in D365, and cancel it in D365, the attendees receive a notification in Outlook. But there's no indication that the meeting was cancelled. It also does not remove it from your calendar. When you do this from Outlook it removes it from the calendar and the notification sent to the attendee says cancelled in the subject

This is how it appears in Outlook when the appointment is cancelled from D365. There is nothing to indicate it's cancelled.

1882.screenshot.jpg

All responses (6)

Answers (0)

HN-30070747-0 3 on at

Like (0)

Report

Cancelled appointments don't indicate they're cancelled

I have the same problem. The appointment still looks active in my outlook calender (without the text Cancelled), but when I open it, I can see the text Cancelled. There is still a dark blue bar on the left so it still occupies time. When opening the item itself, it shows the time as available.

On my phone, however, the same item is lighter, with the text Cancelled. There it does not seem to occupy time.

In my opinion, there is something wrong the display of the calender item in outlook. The outlook version is 2402. Maybe there are updates, but my company has not updated outlook yet ?
Nishant Rana 55 Microsoft Employee on at

Like (0)

Report

RE: Cancelled appointments don't indicate they're cancelled

Just to add more details -learn.microsoft.com/.../delete-records-that-have-been-tracked
Suggested answer

Iron Arm 129 on at

Like (0)

Report

RE: Cancelled appointments don't indicate they're cancelled

I opened a ticket with Microsoft, they suggested I submit an "idea" on the D365 community website, which I did. You can upvote it (link below). The more votes the more chance there is they will address it. The work around is to train users to cancel meetings from Outlook, or just don't use them with Dynamics. I would only use Dynamics to create appointments if you want them related to a record, and/or show up on the time line. But I would manage the meeting from Outlook.

experience.dynamics.com/.../
PS Dynamics 60 on at

Like (0)

Report

RE: Cancelled appointments don't indicate they're cancelled

Hi Iron Arm,

Did you find any solution to this.

I have cancelled appointment from CRM but there is no notification nor Appointments gets cancelled from Outlook.

Please guide.

Thank you:

Preeti
Iron Arm 129 on at

Like (0)

Report

RE: Cancelled appointments don't indicate they're cancelled

I don't think that's enough. Most won't notice that. There's also the issue with it not being removed. It should function the same way an Appointment cancelled from Outlook does. It should send a notification that says "cancelled" and remove it. Instead it sends an email notification that just shows the information about the appointment. It tells the user nothing. This is very bad UX. I may open a ticket.
LuHao 40,872 on at

Like (0)

Report

RE: Cancelled appointments don't indicate they're cancelled

Hi partner,

For appointments that have been canceled in D365, there is already a corresponding flag in Outlook's calendar.

If an appointment is cancelled, its left side is white in the calendar (look at 14th), and if it is not canceled, it is dark blue (look at 7th),.

Cancelled appointments don't indicate they're cancelled

Helpful resources

News and Announcements

Quick Links

December Spotlight Star - Muhammad Affan

Top 10 leaders for November!

Community AMA December 12th

Leaderboard

Featured topics

Product updates

Cancelled appointments don't indicate they're cancelled

Helpful resources

News and Announcements

Quick Links

December Spotlight Star - Muhammad Affan

Top 10 leaders for November!

Community AMA December 12th

Subscribe to

Leaderboard

Featured topics

Product updates