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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Payment has been appli...
Microsoft Dynamics GP (Archived)
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Payment has been applied but Invoice is still "OPEN"

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Posted on by Community Member

Hi There,

I have an invoice that is still displayed as OPEN, but when I look at the amount remaining there is a payment applied to it for the full amount. The payment document doesn't appear as open when I go to Apply Sales Documents so I can't unapply and re-apply it or even void it. Any advice at what tables I should be looking at or if a Check Links or Reconcile will correct the issue?

Thank You

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  • Community Member Profile Picture
    Community Member on at

    Have you tried running the Paid Transaction Removal routine?

  • Community Member Profile Picture
    Community Member on at

    I just attempted in the test company and the first transaction removed starts above the one in question ie. 98381500474 is the problem document but the Removed Transaction output starts at 98381500478

  • Verified answer
    GMA Profile Picture
    GMA 1,074 on at

    If you haven't already I would definitely run Microsoft Dynamics GP | Tools | Utilities | Sales | Reconcile; then Outstanding Document Amounts.

    Other than that the only thing I can think of is a possible multicurrency issue, so there is an amount remaining, but you didn't mention MC.

  • Community Member Profile Picture
    Community Member on at

    I ran that Utility and it changed the amount remaining from $168 before reconcile to $0 after reconcile.

    Should I run a check links or another task to attempt to change that document from OPEN to HISTORY?

    Thanks for the help.

    Todd

  • Verified answer
    GMA Profile Picture
    GMA 1,074 on at

    Run Paid Trx Removal again, now that the balances are correct.

    AR documents don't "flow" to HIST naturally like AP documents do. In order to get them to HIST you need to move them to history via that process.

  • Community Member Profile Picture
    Community Member on at

    Great,

    That worked perfectly. Thank you for your help Grady.

    Cheers,

    Todd

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