AR Posting Account Not Defaulting

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Recently, when creating a sales transaction, the receivable account is not making it into the transaction's distribution (line is created with amount, but account is blank). I've verified in Posting Account setup that there is an AR account specified.

Something has obviously changed, but none of the users want to come clean. Is there anywhere else I might check to see why this account is coming into the trx? (No customers have a default AR account set in Customer Maintenance.)

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Zhigang Lu 795 on at

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Please select Microsoft Dynamics GP menu >> Tools >> Setup >> Sales >> Sales Order Processing, check if Customer is marked in Posting Accounts From field.

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Community Member on at

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Thanks for the suggestion GP2ME. The setting is currently set to 'Item' in the posting accounts from field. I just want to reiterate that it is the Accounts Receivable account that is not being pulled into the transaction, not the sales acct.

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Richard Wheeler 75,848 Moderator on at

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Go to Tools->Setup->Posting->Posting Accoiunts and set the AR account to something else and click OK, then pull it up again and set it to your AR account. If that does not work, trying setting the AR account on a customer card and create an invoice for that customer. Does it pull an AR account then? If neither of these work try running check links on the company and the sales series. Make sure you have a backup first.

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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Do you want the posting account coming from the item? If so, open the Item Card, click Accounts and enter your posting accounts there. Otherwise, the account should be defaulting from the Customer or Posting Accounts settings.

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Tristan Clores 2,812 on at

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Hi JKatulka,

Is the issue happening to all Customers or just one?

What recent changes were done on the system in general?

What 3rd party applications are currently installed?

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Community Member on at

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Thanks for all the feedback. I'm going to try all of the above. BTW - it is happening for all customers. They are also running Multi-Entity Management by Binary Stream.

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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MEM - that adds another wrinkle to the fabric. You need to check if they are doing any SOP account substitution within MEM and if so, determine if the MEM settings are correct.

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lakchahal 20 on at

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If you are still having issues, please contact Binary Stream support team. support@binarystream.com

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