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Hi All,
User 1: This email id already exist in CRM.
User 2: this email id is not exist in CRM.
Now i am sending Email as follows and tracking the replies.
To : User1; User2
Sub Re: Quote: 123456
I am getting tracked for User1. But i want to track User2 replies in the same record. How can i achieve that?
*This post is locked for comments
hi,
I don't think so User2 replies will be tracked in CRM, unless user 2 email address is in CRM associated with some record e.g user, contact, lead etc.
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#1
André Arnaud de Cal...
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Super User 2024 Season 2
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Martin Dráb
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#3
nmaenpaa
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