Notifications
Announcements
No record found.
why when i load my portal, have the issue like this? please anybody help me.
*This post is locked for comments
Hi Aulia,
Please post the CRM server logs and traces for more details.
Also see if you can get something in Event viewer custom logs.
Regards,
Jayesh
Hi Jayesh, can you explain me how to post the CRM serever logs?
Hello Aulia,
I faced this error multiple times, it can have different sources. one of these sources : if you deleted/renamed a form/view on your crm that is used in crm portal. This error will appear on the page were you are using the form or the view.
In order to indentify the reason for this error, if your portal is on premise, you should look in event viewer for logs related to portal on the host server. If your portal are online, you have to create a Microsoft Ticket ( contact Microsoft support) through the administrator portal, they have access to these logs.
Taha
Hello Taha, thankyou for the answer. I don't know my portal is on-premise or online. How i can see what kind of my portal?
And, if i want get ticket for microsoft, about this issue, Am i must purchase for the ticket?
Thankyou.
do you have access to crm instance? If so then you can check your portal hosted online or on-premise.
We Can identify whether the CRM is On-Line or On-Premise while connecting to the CRM using URL. If your CRM url is ending with "dynamics.com" then its online instance else it should be on premise CRM instance. If the CRM is online then most of the time the portal is online hosted.
Hi Syed,
my portal was online. And it's time to ask the trouble to microsoft with ticket. Should i purchase to get a ticket?
If you have other solution about this issue, please explain and reply me. Thankyou.
Usually support ticket is free. I have created steps in word doc to raise ticket with MS. Please share your mail id. i will forward you.
Hi, when i delete web pages at portal. I have error logs like that.
And i will tell you, i was import my portal from CRM 1 to CRM 2. But, after i import my portal data at CRM 2, i have this error, i try to delete my imported records, and when i delete import web pages. I have error log like that.
Error shows you are trying to delete root page of the portal solution which is deployed as manages solution. Best was is uninstall the portal solution from the CRM instance 2 and use WebDeployer tool(SDK tool) to migrate the web pages from instance 1 to 2.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
SA-08121319-0 4
Calum MacFarlane 4
Alex Fun Wei Jie 2
