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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / What is the difference...
Finance | Project Operations, Human Resources, ...
Answered

What is the difference between Product Type = Service (in Product module) and Service Management Module?

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Posted on by John 20

In the D365 FO > Product Information Module, we can create an item with Product type = Service.

And we have Service Management Module as well.

Could you please clarify their use cases?

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  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,395 Super User 2025 Season 2 on at
    RE: What is the difference between Product Type = Service (in Product module) and Service Management Module?

    Hi John,

    These are two completely different topics. The service management modules supports complete processes. A service item can be used on purchase orders, sales orders and more to have the scenario for non-stocked items.

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