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ReportI am running Windows 10 Enterprise with the November update, and Office 365 Pro Plus:
I am attempting to install the Outlook Client plugin for CRM Online but have run into several problems. The first problem occurred when I tried to install the plugin via the prompt when I logged into CRM online. That installation failed with an error message saying that I did not have Outlook installed. The version it was trying to install was for Office 2013. I then searched the Internet and found references the Outlook 2015 plugin which I found and downloaded. This time the plugin installed as shown here:
But when I try to configure it for first use, the sign-in runs and runs for about ten minutes, then eventually fails with this message:
I have seen other forum posts that say that the plugin should work with Outlook 2016, but that I needed a version of CRM with the latest update. Since this is CRM online, I don't see how I would "update" CRM. I am a new administrator and would appreciate guidance that includes links to any solutions or update files. I need to run some e-mail campaigns, which is the primary use for CRM.
Thanks!
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