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I am running Windows 10 Enterprise with the November update, and Office 365 Pro Plus:
I am attempting to install the Outlook Client plugin for CRM Online but have run into several problems. The first problem occurred when I tried to install the plugin via the prompt when I logged into CRM online. That installation failed with an error message saying that I did not have Outlook installed. The version it was trying to install was for Office 2013. I then searched the Internet and found references the Outlook 2015 plugin which I found and downloaded. This time the plugin installed as shown here:
But when I try to configure it for first use, the sign-in runs and runs for about ten minutes, then eventually fails with this message:
I have seen other forum posts that say that the plugin should work with Outlook 2016, but that I needed a version of CRM with the latest update. Since this is CRM online, I don't see how I would "update" CRM. I am a new administrator and would appreciate guidance that includes links to any solutions or update files. I need to run some e-mail campaigns, which is the primary use for CRM.
Thanks!
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Hello Randy
Which version of CRM Online are you in? You can review this info by clicking the Gear icon in the top right part of the screen, and then selecting "About".
You might be in version Spring 2014 (V 6.1), 2015 Update (V 7.0), 2015 Update 1 (V 7.1), or 2015 Update 1.1 (V 7.1.1)
Microsoft Office 2016 is only compatible with CRM Online 2016 (v8.0), CRM Online 2015 Update 1.1 ( v7.1.1) and CRM 2015 Update 0.2 (v7.0.2).
technet.microsoft.com/.../dn832152.aspx
In case you have CRM Online Spring 2014 (v6.1), you might want to install the CRM for Outlook 2013 add in. Download it from here:
www.microsoft.com/.../details.aspx
Thank you for using Microsoft Dynamics Communities.
Victor Crespo
CRM Online Support Engineer
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