Skip to main content

Notifications

Business Central forum
Answered

Multiple email body specs, selected by customer

Posted on by 290

Hey Everyone:

I could spin my wheels on this, but I can't even figure out how to effectively ask Google this question either.

Situation:

The company has multiple customers.  Most of the time they email the invoice to the customer, and the default email spec is fine.  For a specific customer, they wish to use an alternate invoice specificaiton and email specification (layout.) So effectively:

Customer 1 (normal): RDLC invoice 1, email layout 1 --> send

Customer 2 (specific): RDLC invoice 2, email layout 2 --> send

Here's my issue: I can't figure out what buttons to press in Business Central to have a selection at run-time to decide which email layout to use.  I can get it to pick the right invoice, but I always wind up with Customer 2, RDLC invoice 2, email layout 1.

Can someone help direct me to where I need to look?

Thanks.

-J

Categories:
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 68,242 Super User 2024 Season 2 on at
    RE: Multiple email body specs, selected by customer

    Hi, just adding some info.

    This feature can also specify different documents to be sent to different email addresses.

    Change default customer/vendor email address when sending emails (For example, sending an order to A, sending an invoice to B)

    https://yzhums.com/31281/

    Hope this helps as well.

    Thanks.

    ZHU

  • James McCullough Profile Picture
    James McCullough 290 on at
    RE: Multiple email body specs, selected by customer

    Holy poop, I think I need sleep.  I'm embarrasssed that I missed the section that you just directed me to.  Thank you most kindly....  That was exactly what I needed.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,744 Moderator on at
    RE: Multiple email body specs, selected by customer

    You should look into this functionality where you can define different layouts for different customers and have multiply recipients per customer or vendor.

    learn.microsoft.com/.../ui-define-customer-vendor-document-layouts

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 9th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Dynamics 365 Community Newsletter - August 2024

Catch up on the latest D365 Community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,186 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 227,996 Super User 2024 Season 2

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans