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Small and medium business | Business Central, N...
Suggested Answer

Multiple email body specs, selected by customer

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Posted on by 397

Hey Everyone:

I could spin my wheels on this, but I can't even figure out how to effectively ask Google this question either.

Situation:

The company has multiple customers.  Most of the time they email the invoice to the customer, and the default email spec is fine.  For a specific customer, they wish to use an alternate invoice specificaiton and email specification (layout.) So effectively:

Customer 1 (normal): RDLC invoice 1, email layout 1 --> send

Customer 2 (specific): RDLC invoice 2, email layout 2 --> send

Here's my issue: I can't figure out what buttons to press in Business Central to have a selection at run-time to decide which email layout to use.  I can get it to pick the right invoice, but I always wind up with Customer 2, RDLC invoice 2, email layout 1.

Can someone help direct me to where I need to look?

Thanks.

-J

I have the same question (0)
  • Suggested answer
    IB-29041624-0 Profile Picture
    1,191 Moderator on at

    You should look into this functionality where you can define different layouts for different customers and have multiply recipients per customer or vendor.

    learn.microsoft.com/.../ui-define-customer-vendor-document-layouts

  • James McCullough Profile Picture
    397 on at

    Holy poop, I think I need sleep.  I'm embarrasssed that I missed the section that you just directed me to.  Thank you most kindly....  That was exactly what I needed.

  • Suggested answer
    YUN ZHU Profile Picture
    101,995 Super User 2026 Season 1 on at

    Hi, just adding some info.

    This feature can also specify different documents to be sent to different email addresses.

    Change default customer/vendor email address when sending emails (For example, sending an order to A, sending an invoice to B)

    https://yzhums.com/31281/

    Hope this helps as well.

    Thanks.

    ZHU

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