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Is there a place that someone could have hard coded a user into the approval workflow?
The issue I have is that every time a cash receipt journal is created it needs to be sent for approval (It was set up under a General Journal Batch). Needing approval is not the issue, but it keeps sending the approval to the prior Finance Manager. I have since made this user inactive, removed permissions and blanked out settings in the approval setups and I cannot see where or why this user is still showing up. I currently work around the issue by delegating the approval to myself, however, I would really like to sort it out. This is the only issue I have when it comes to approving items in Business Central. Sales and Purchase invoices come to me for approval it is only the cash receipt journal. That is why I am wondering if the previous manager hard coded her user id somewhere in the background.
If someone could point me in the right direction, that would be fantastic.
Rachel
Thank you - it was in the workflow itself and once I actually clicked on the restriction it brought up her name and I was able to update it. These workflows still need some review but after 8 months the problem is fixed. I was close just not close enough.
It really was a combination of all 3 answers I received that helped me solve it.
Hi Rachel,
You can check the following setups if the existing approval user has been removed.
Approval User Setup
Salesperson/Purchaser
Workflow User Group
Alternatively,
You can disable the existing approval workflow and create a new one. Here is the below link that will guide you
https://docs.microsoft.com/en-us/dynamics365/business-central/across-set-up-workflows
Check over the workflow record. It is possible to set a “specific approver” which is basically hard coding it. You can verify this in the response column of the first line of the approval. Kim’s suggestion of the workflow group has a dynamic aspect you probably need
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