Dynamics Community Forum Thread Details

Customer Journey for Event RSVP options are not seen in conditions

Hi,

We have an Event registration form with options like Yes or No radio buttons for /able to attend/ and we want to have a customer journey to send a thank you email if customers chose yes as the option when they registered and another email if they chose No as the option.

So, these are the steps we are trying to do:

Create an email template for the RSVP email and include a link to the RSVP form.
Add an email send action to send the RSVP email to your audience.
Add a decision split to check if the email has been opened or not.
For those who haven't opened the email, add a delay action (wait element) and then an email send action to send a reminder email.
For those who have opened the email but haven't clicked into the RSVP form, add another decision split to check if they have clicked on the RSVP form or not.
For those who have clicked on the RSVP form but haven't submitted, add another decision split to check if they have registered as /yes/ or /no/.
Add a delay action (wait element) and then another decision split to check if the person has registered as /yes/ or /no/.
For those who have registered as /yes/, add an email send action to send a /thank you for registering/ email.
For those who have registered as /no/, add an email send action to send a /sorry to miss you at the event/ email.
Add a delay action (wait element) and then another decision split to check if the person has registered their attendance after the first reminder.
For those who still haven't registered their attendance, add an email send action to send the final reminder email.