Info code not popping up on POS when expected

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Posted on by Liese-Marie Heyns

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Hi, I am hoping the community can assist me with an issue I am facing with info codes and POS.

Our customer tracks lost sales, which means that when a sales order is recalled in POS, or created in POS and then a product is voided, they want the POS user to capture the reason for voiding the product.

I have set up an info code called "LostSale" and created subcodes with the options I want the POS user to select from as reasons. Then I went to the functionality profile linked to my store and added the info code under Void Product in the infocode section. Lastly I went to Channel Database and ran the 9999 job.

When I log onto POS, create a new order, add a customer, add items, then click Void product, the item is voided without an infocode popping up. I also tested using a recalled order and same issue.

See screenshots below:

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Liese-Marie Heyns 335 on at

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RE: Info code not popping up on POS when expected

Hi Ramune, the solution was actually a bit silly. The Functionality Profile configuration is shared by all legal entities, however infocodes are not shared across LEs. I found that the LE i created the info code in was not the same LE the store is linked to.

When I duplicated the infocode setup in the other LE it worked.

Thank you for taking the time to reply.
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Ramune on at

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RE: Info code not popping up on POS when expected

Hi Liese-Marie,

did you try to add other Info codes for voiding? Like 'Void transaction' and 'Voiding reason'?