web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Running two different ...
Microsoft Dynamics RMS (Archived)

Running two different receipt printers?

(0) ShareShare
ReportReport
Posted on by d988a7c9c25b4e4da3c... 155

Hi.

I'd like to know if it is possible to run two different receipt printers from my RMS? I have a small POS printer which uses 80mm thermal paper for receipts, work orders, quotes, etc. but I'd like to add another A4 laser printer just for use with account customers. When goods are added to a customer's account I'd prefer to give him an A4 printout advice note rather than the little till receipt. Is this possible? If so, how do I set it up? An A4 size printer would also be useful to print off purchase orders and reports, but how do I set a specific printer for a specific task?

Thanks in advance.

Regards, Biddy.

 

*This post is locked for comments

I have the same question (0)
  • tlogan Profile Picture
    tlogan 85 on at
    Re: Running two different receipt printers?

     

    Open Store Operations Manager

    Database Menu -> Registers -> Register List

    Select the register and click the Properties button

    Enter the info on the "Receipt Printer 2" tab.

     

  • d988a7c9c25b4e4da3ca23877c6e44a8 Profile Picture
    d988a7c9c25b4e4da3c... 155 on at
    Re: Re: Running two different receipt printers?

    Hi tlogan. Many thanks for your reply.

    When you say

    [quote user="tlogan"]

    Enter the info on the "Receipt Printer 2" tab.

    [/quote]

    what info? I'm not sure what info I'm meant to be entering. How do I tell it to sent receipts/etc to the POS printer and account customer paperwork/reports/purchase orders/etc to the A4 printer automatically?

    Sorry if I'm being dumb.

    Regards, biddy.

  • tlogan Profile Picture
    tlogan 85 on at
    Re: Re: Re: Running two different receipt printers?

    Have you looked at that screen?  There are 5 options, none of which I can tell you what to pick without knowing how your computer is setup and how you want it to work.

    1. Do you want this printer to print receipts? If so, so you wnat it every time or do you want it to prompt the cashier each time?

    2. Is this printer setup as a windows printer or is is configured to use OPOS? (personally, I'd probably set it up as a windows printer since it's a laser printer)

    3. Windows device name - if you click the Windows Start menu and select printers and faxes it will list the Windows printers available.  FInd the one you want to print to and enter it's name (exactly as it is in printers and faxes) in the Windows device name field.

    4. Options - do you want to Journal these receipts? if so, check the box

    5. What receipt format do you want? Click the magnifying glass button and select it.  If you don't have the format you want, that a whole different issue.

     

  • d988a7c9c25b4e4da3ca23877c6e44a8 Profile Picture
    d988a7c9c25b4e4da3c... 155 on at
    Re: Re: Re: Re: Running two different receipt printers?

    Hi tlogan. Again, thanks for your reply.

    Yes, I have looked at that screen. I realise you can't pick the 5 options for me. They all seem pretty straightforward...

    [quote user="tlogan"]

    5. What receipt format do you want? Click the magnifying glass button and select it.  If you don't have the format you want, that a whole different issue.

    [/quote]

    ...This, I think, is where I need the help and advice. Are you saying it is possible for my system to be set up to do this, but it will be beyond my capabilities to configure it? Is it not something I can be 'talked through'? Is it something I'll need to get someone with more experience to come in and set up for me?

     Thanks again for your time.

    Regards, biddy.

     

  • tlogan Profile Picture
    tlogan 85 on at
    Re: Re: Re: Re: Re: Running two different receipt printers?

    Yes, it is possible to do what you want.  Whether it is beyond your capabilities, I cannot say because I do not know you.

    If the receipt format you want doesn't exist then you can certainly create one yourself if you feel comfortable doing so...

    Store Operations Manager ->Database -> Registers -> Receipt Formats

    The easiest way is to copy an existing one and modify it's properties.  If there's not one that is close to what you want for creating a copy, then click the new button. Enter a name & desc then click the magnifying glass to pick an XML file to use.  If none of those will do what you want then it may be time to call a MS Partner to assist.

     

     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics RMS (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans