Could not create an instance of the OLE control

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Posted on by RACHEL2022

Hello,
I am hoping someone could provide their assistance with the following error. Many of my colleagues are receiving this error when trying to export a table or form from NAV to Excel.
We are operating Dynamics NAV 2009 on Windows 10 and Windows 11 machines.
I can confirm the error message appears on both Windows operating systems (W-10 & W-11)

Thank you very much in advance.
Regards,

Rachel.

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KTA 1,200 on at

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Looks like you excel license isn't registered. Is a local or a terminal server mode?

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Nitin Verma 21,708 Moderator on at

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Hi,

I am not sure now you will have much support for 2009, but can you check if you already installed MS office, and try to re-install the NAV 2009

Thanks.

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YUN ZHU 95,681 Super User 2025 Season 2 on at

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Hi, NAV 2019 has been end of life. If you cannot integrate with the latest OS or Office, please upgrade NAV to BC.

https://docs.microsoft.com/en-us/lifecycle/products/dynamics-nav-2009-r2

Hope this helps.

Thanks.

ZHU

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RACHEL2022 5 on at

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Thank you for all your assistance.

We have resolved the error.

CAUSE:

Install of new computers with windows 11 do not have old XML 3 DOM installed.

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Marco Mels on at

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Thank you for sharing final outcome.

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Community member 2 on at

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Hello Rachel,
could you please tell me exactly what you did. i have the same problem.
Thank you

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