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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Not Able to Couple CRM...
Small and medium business | Business Central, N...
Suggested Answer

Not Able to Couple CRM Product to BC Item.

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Posted on by Pulakit 25

Hello,

When I am creating new product in D365 Sales this item is not coupled with Business central product Due to Unit Group Issue.

I have facing these issue after 2022 wave2 update.

Please provide solution if you have.

Categories:
Dynamics 365 Business Central
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  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,794 Moderator on at

    Hi,

    Unit of Measure ( and Unit Group) only synchs from Business Central to CRM.  If you create a new one on the CRM side, it will not automatically be created on the BC side.  You must create and manually couple it for the Item\Product synch to work, or it must be created on the BC side first and synched to CRM.

    Dynamics 365 Sales does not allow you to change a unit group for a product. Therefore, you must retire your products and uncouple the items and resources, and then synchronize by creating new products in Dynamics 365 Sales.

    CAUSE\SOLUTION:

    There are some limitations with enabling this feature in an existing environment, as outlined at the following documentation:

    Integrating with Dynamics 365 Sales - Business Central | Microsoft Learn

    Specifically, the following points and steps:

    - New mappings are created for items and resources.

    - Existing mappings are deleted.

    - A data upgrade creates unit groups for items and resources.

    - Dynamics 365 Sales does not allow you to change a unit group for a product. Therefore, you must retire your products and uncouple the items and resources, and then synchronize by creating new products in Dynamics 365 Sales.

    - To use the new mappings, you must synchronize unit groups, item unit of measure, and resource unit of measures. You must also resynchronize items and resources.

    I hope above information will help you understand the Unit of measure issue.

    Thanks

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