PartnerSource URL

(0) Share

Report

Posted on by john.ellis

3,518

I have finally been given a PartnerSource user ID. But, I cannot get into PartnerSource

What URLs are you all using to get into PartnerSource? I use the terms "URLs" plural, because I'm told that there are several.

Thanks!

John

I have the same question (0)

All responses (5)

Answers (1)

Suggested answer

Derek Albaugh Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

This page has additional information related to PartnerSource/CustomerSource being retired:

community.dynamics.com/.../oh-no-where-did-my-partnersource-go

This article has a link for the 'Service Hub Support for Business' where you can log a new case, i.e. here:

serviceshub.microsoft.com/supportforbusiness

It has all the related information since Oct. 1, 2020, when PartnerSource was removed and began re-directing to the Microsoft Partner website.

Thanks

Was this reply helpful? Yes No
john.ellis 3,518 on at

Like (0)

Report
Copy link

Link copied!

Yeah, I have these URLs. But, I keep being told that my ID doesn't work. And, the group at Microsoft in charge of this area won't call me to address this and the suggestions e-mailed to me have not worked.

Was this reply helpful? Yes No
Verified answer

Derek Albaugh Microsoft Employee on at

Like (2)

Report
Copy link

Link copied!

This site, serviceshub.microsoft.com/supportforbusiness, should be where to go for opening a new support case.

When you go to this site, you'll be asked to login with your work email but this should be the email you've used in the past to log into PartnerSource/CustomerSource.

Once you begin entering the details of your support case, the system will validate that you have an active support plan. If you know you have a support plan, check the email you used to log in with, to make sure it is associated with the business' account.

You can also login to the CustomerSource Center here >> mbs2.microsoft.com/.../default.aspx >> here you can click 'Manage Accounts' and verify information is setup correctly. On this page, you can also 'Link your Accounts' and follow the prompts as needed.

If none of this work, email the itmbssup@microsoft.com team, as they handle all the internal sites, access and troubleshooting.

The 888-477-7877 number also works for opening a support case.

Thanks

Was this reply helpful? Yes No
john.ellis 3,518 on at

Like (0)

Report
Copy link

Link copied!

Thanks a million, Derek! I was able to call that phone number and create a case!!!

John

Was this reply helpful? Yes No
john.ellis 3,518 on at

Like (0)

Report
Copy link

Link copied!

Oh, and unlike others, I just confirmed that you gave me the correct URL for accessing CustomerSource.

Thank you, for all that you do, Derek!

John

Was this reply helpful? Yes No