Dynamics Community Forum Thread Details

Can't select submenus

I have a weird problem that we only noticed recently.

On Cases if we choose the three dots to show the additional menu it will not allow us to select any of the sub menus.

We want to choose Word Templates to be able to choose a saved template we have but it flashes the list of templates for a second and then highlights the first item on the root menu without giving any time to select what you want.

This happens with all submenus like 'Run Reports', 'Other Activates' etc. It shows the contents of the submenu but it does not give time to select the items on it.

The problem is limited to the menu when you have an active case open and it has been tested on several different browser types on several different machines so we can rule out machine or browser error.

Anyone else come across a problem like this or found a fix?

I have a call logged with Microsoft but I can't wait weeks for them to reply.

Thanks,

Carl.

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