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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email synchronization
Customer experience | Sales, Customer Insights,...
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Email synchronization

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Posted on by DKaushik 84
Hi,
 
I have following questions regarding email setup in dynamics 365 CRM
 
1. How the default ownership works in CRM ? For example, If someone ( X a contact ) sends an email to system user (Y) then who will become the owner of this email in dynamics 365 crm if the email boxes are server side synchronized.
 
2. How can we avoid syncing the internal emails in dynamics  ?  example, HR conversation with users.
 
Thanks,
Dinesh
 
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