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A currency to convert from is required to retrieve exchange rate information

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Posted on by KareemTaima

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Hi,

when I create credit note I get this error message "A currency to convert from is required to retrieve exchange rate information"

and I discovered also when I try to create PO lines I also get this

My users usually works with USD or EGP, I checked the currency exchange rate and it's there, also account and reporting currency in ledger setup it's there (USD), system currency in system parameters it's USD, and according to my online search these are the setups that might cause such a problem and all looks fine.

It might be bug or something wrong with the D365 I'm not sure, it's an urgent matter, I appreciate your help

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saurabh bharti 15,039 Moderator on at

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Can you check the exchange rate type where this combination is defined is mapped to (GL > Setup > Ledger)

also, just try to create USD-EGP or EGP-USD exchange

Apart from this navigate to header of the document and see which exchange rate is missing (Primary or secondary)?

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KareemTaima 304 on at

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Hello Saurabh,

exchange rate type is correct I checked it

I already have exchange rate from USD to EGP

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saurabh bharti 15,039 Moderator on at

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Can you try by EGP to uSD

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KareemTaima 304 on at

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I got this "Exchange rates are already defined between currency EGP and currency USD. You cannot enter reciprocal exchange rates for the same exchange rate type."

it can't be done I guess

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Bhagyashree Dave 133 on at

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when I was getting this kind of error, it was because "the value" that the method was fetching was empty. I put if condition before exchange rate method that if there is table available, then only execute the method.

if(table)

{

exchRate();

}

somthing like this.

try to find out if it is fetching empty value while creating credit note, because at first credit note/PO lines are empty.

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KareemTaima 304 on at

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Hi Bhagyashree,

in your case, were you on Ax2012 or D365? because my case is on D365, I can't write code inside

Thanks

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Bhagyashree Dave 133 on at

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In my case it was d365 too. but sorry I forgot to mention that the form was customized, it wasn't standard.

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