Customer experience | Sales, Customer Insights,...

Mobile Offline Capabilities - Notes

(0) Share

Report

Posted on by Community Member

Hello! I had a question in regards to Mobile Offline Profiles. I have everything setup in terms of the entities enabled for Mobile Offline and have created a Mobile Offline Profile with the Mobile Offline Profile Items (Opportunity, Company, Notes, etc.) the profile is published and I am able to successfully test everything in Offline mode except for the Notes entity. When I go into a record offline I am getting the following message in the Timeline:

"Only Notes are available in offline mode. If you would like to view your other items, please reconnect to online mode when possible".

Furthermore - I am also unable to view Notes with Attachments as well. If anyone could please assist with a resolution to this, that would be greatly appreciated.

Thank you in advance!

I have the same question (0)

All responses (5)

Answers (0)

Suggested answer

ashish12 3,079 on at

Like (0)

Report

Hi, Can you try to use another Mobile OS and try to login there and check like If using Android try it in iOS.

Try reconfigure and check.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

I do not have a different device available. I am currently using iOS. I tried to reconfigure on the App and still no luck - still getting the same result. "Only Notes are available in offline mode. If you would like to view your other items, please reconnect to online mode when possible" when accessing the timeline on the forms.

Was this reply helpful? Yes No
JayKay27 16 on at

Like (0)

Report
Hello,

I'm facing the same problem. I have configured the Notes & Account entity to be available offline, but I can't see notes in the timeline of an account. I get the same warning message on iOS (running on supported version 13.4.1):

Only Notes are available in offline mode. If you would like to view your other items, please reconnect to online mode when possible.

This feature was included in the 2019 release wave 2 plan https://docs.microsoft.com/en-us/power-platform-release-plan/2019wave2/microsoft-powerapps/enhanced-offline-capabilities-apps-dynamics-365-mobile-app

New capabilities and enhancements:

Notes on timeline are available in offline mode. Users are now able to access their notes, create notes, and add attachments in offline mode

Has anyone resolved this issue?

Thanks in advance!

Was this reply helpful? Yes No
Twiga 25 on at

Like (0)

Report

Hi,

Did you get a solution for this issue? I am seeing the same behavior that you have described.

Was this reply helpful? Yes No
NeerajAgrawalCRM 10 on at

Like (0)

Report

Hey Julian, Did you had any luck with this ? I am in the same boat and exact same situation now. Any pointers will help.

Was this reply helpful? Yes No