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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP2018 Requisition Wor...
Microsoft Dynamics GP (Archived)

GP2018 Requisition Workflow Notifications for Completed Actions Not Working

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Posted on by Ben Woline 7

After we upgraded from GP2015 to GP2018 the purchasing requisition workflow notifications for completed actions stopped working as expected.

When I am setting up the workflow, I am on this screen.

pastedimage1569611938478v1.png

In the past, when a requisition was final approved, an email would be sent to the originator and cc'd to those on the list.

After the upgrade to GP2018 it is exhibiting the following odd behavior:

  1. When a standard user final approves as before, no email is sent to anyone. The workflow history for that requisition shows the last action was "Final Approve" but no email is being sent.
  2. When a workflow manager in purchasing approves the requisition instead of the assigned manager, no email is sent right away. When that same requisition is then purchased by that same workflow manager who pulled it through, now an email is sent to the originator and cc'd to those on the list as if it was just final approved.
  3. When that same workflow manager in purchasing purchases any typical requisitions that were approved by the assigned manager, no emails are sent.

So there is a very specific set of actions that must happen before a notification email is sent. The emails are being sent, which has me thinking that the error is not in our email configuration.

Has anyone run across this before, or does anyone have ideas of what I should try to hopefully get these notification emails to start working properly again?

Thanks,
Ben

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