Dynamics Community Forum Thread Details

Deleting Cases

I have a sandbox crm online environment (9.0).

I have a number of Cases that when I try to delete them I get this error message

{"error":{"code":"0x80040217","message":"ServiceAppointment With Id = 0ba10951-c216-e811-a835-000d3ae0eb6e Does Not Exist","innererror":{"message":"ServiceAppointment With Id = 0ba10951-c216-e811-a835-000d3ae0eb6e Does Not Exist","type":"System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]","stacktrace":" at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Delete(EntityReference entityReference, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, Boolean checkOptimisticConcurrency)\r\n at Microsoft.Crm.Extensibility.OData.CrmODataExecutionContext.Delete(EntityReference entityReference, Boolean checkForOptimisticConcurrency)\r\n at Microsoft.Crm.Extensibility.OData.EntityController.DeleteEntity(String entityName, String key)\r\n at lambda_method(Closure , Object , Object[] )\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()\r\n at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()\r\n at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()\r\n at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d__1.MoveNext()"}}}

There are NO service appointments in the CRM - why is it trying to find one to delete? How can I delete the Cases?

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