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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to Reopen the o...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unable to Reopen the opportunity

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Posted on by trail 31
User from Parent BU trying to Reopening an opportunity owned by User from Child BU. but getting acess denied. Have Opportunity update permissions set to Parent:child.
 
Error details :
 
Exception Message: Access Is Denied

ErrorCode: -2147187962
HexErrorCode: 0x80048306
Error Details: You do not have enough privileges to access the Microsoft Dynamics 365 object or perform the requested operation. For more information, contact your Microsoft Dynamics 365 administrator.
Categories:
Dynamics 365 Sales
I have the same question (0)
  • Suggested answer
    Niki Patel Profile Picture
    Niki Patel 24 on at
    Hi, this is expected behavior in Microsoft Dynamics 365.

    Reopening an Opportunity is not a standard Update operation. It triggers a state transition (Won/Lost → Open) via the SetState message, which enforces additional security checks.

    Having Update = Parent: Child BU is not sufficient in this case.

    Required access
    The user must have:
    • Write privilege on Opportunity (Parent: Child BU or higher)
    • Append & Append To privileges
    • Access to the specific record (based on ownership or sharing)
    Important constraint: Even with Parent BU access, state transitions can fail if the user does not have explicit access to the record (e.g., not owner and not shared), especially when the record is owned by a user in a different BU.

    Quick validation
    • Share the Opportunity with the user → if reopen works, it confirms a record-level access issue
    Please mark as Verified if this answered your question!
  • Suggested answer
    11manish Profile Picture
    11manish 129 on at
    The error occurs because reopening an Opportunity requires more than Update permission.

    Most likely missing:
    • Append / Append To privileges
    • Record-level access (not shared)
    • Or plugin/security restriction
    Fix by:
    • Updating security role (Append + Write)
    • Sharing record
    • Testing with Org-level access
     
    Validate Security Role
    Ensure user has:
    Opportunity:
    • Read = Parent:Child
    • Write = Parent:Child
    • Append = Parent:Child
    • Append To = Parent:Child
    • Assign (recommended)
    • Share (optional but useful)
     

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