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How to stop automatic tracking of email to CRM

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Posted on by MaJo

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Hi,

How do stop the automatic tracking of email to CRM ? The current Email tracking setting for user is :

But still the emails are automatically tracked to the contact records.

What I want is is track email manually using the Dynamics 365 App from outlook, when its required and ignore all other email conversation between users (both incoming and outgoing)

I tried all tracking option and I an not able to disable this automatic tracking.

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erhan.keskin 2,253 on at

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Hi Mathew,

Have you also turned of track emails in the system settings?

Regards,

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MaJo 395 on at

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No it was set to server side synchronisation for both incoming and outgoing. I have now updated it to following values. Hope this works.

Thanks,

Mathew

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MaJo 395 on at

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Thanks Erhan, it worked!!

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erhan.keskin 2,253 on at

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Glad to hear you sorted that out. Please verify the response if helped.

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amir 5 on at

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Where can I find the system settings? please... Is this in outlook or in CRM? Thank you.

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