How to stop automatic tracking of email to CRM

(0) Share

Report

Posted on by MaJo

395

Hi,

How do stop the automatic tracking of email to CRM ? The current Email tracking setting for user is :

But still the emails are automatically tracked to the contact records.

What I want is is track email manually using the Dynamics 365 App from outlook, when its required and ignore all other email conversation between users (both incoming and outgoing)

I tried all tracking option and I an not able to disable this automatic tracking.

All responses (5)

Answers (0)

amir 5 on at

Like (0)

Report

RE: How to stop automatic tracking of email to CRM

Where can I find the system settings? please... Is this in outlook or in CRM? Thank you.
erhan.keskin 2,247 on at

Like (0)

Report

RE: How to stop automatic tracking of email to CRM

Glad to hear you sorted that out. Please verify the response if helped.
Suggested answer

MaJo 395 on at

Like (1)

Report

RE: How to stop automatic tracking of email to CRM

Thanks Erhan, it worked!!
Suggested answer

MaJo 395 on at

Like (0)

Report

RE: How to stop automatic tracking of email to CRM

No it was set to server side synchronisation for both incoming and outgoing. I have now updated it to following values. Hope this works.

Thanks,

Mathew
erhan.keskin 2,247 on at

Like (1)

Report

RE: How to stop automatic tracking of email to CRM

Hi Mathew,

Have you also turned of track emails in the system settings?

Regards,