Microsoft Dynamics CRM (Archived)

Server-side synchronization is not enabled for your organization

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Posted on by romel

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Hello,

an Office 365 + Dynamics CRM 2013 Online user is here.

I am trying to configure server-side synchronization of incoming/outgoing emails, contacts, appointments and stuff like that with our Dynamics CRM online. And here I have a problem I can't resolve.

First of all, I registered a trial Office 365 E3 (enterprise) account, added my domain there and created few users within this domain. So my users are being controlled via Office 365 administrative panel. At the users creation stage I enabled all the available services for them including Outlook email and Dynamics CRM.

As far as i understand (please correct me if I am wrong), the default Email Server Profile is using my Exchange Online with server-to-server authentication so i don't really need to change anything there. I changed the default synchronization method at "SETTINGS -> Email configuration settings" to "Server-side synchronization or E-Mail router" and "Process Email Using" to "Server-side synchronization".

The problem is that any email created with Email activity from Sales module never changes it's status from "Pending Send". Also, if I go to "SETTINGS -> Email configuration settings -> Mailboxes" and select "Disabled mailboxes" view, all the user mailboxes are disabled and have "No" value for "Enabled for Outgoing/Incoming Email" fields.

Also, If I open any of them, I can see the notification: "Server-side synchronization is not enabled for your organization and will not work for sending and receiving email. Contact your system administrator or Microsoft Dynamics CRM support. You can use the Email Router by setting the Process Email Using field to Microsoft Dynamics CRM 2013 Email Router on the System Settings > Email tab."

Can someone help me to figure out is such behavior kind of trial limitation so i have to buy the license or i understand something wrong and need to reconfigure the CRM settings?

Any help is appreciated.

Thanks in advance.

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Joe Gill on at

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Hi Romel,

afaik - its only available on premise at the moment which is a shame

scroll down www.microsoft.com/.../readme.htm

Joe

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romel 250 on at

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Hi Joe,

thanks for your answer.

so the only option I have is to install and configure a e-mail router and e-mail server on the third-party to get email processing in my CRM Online, right?

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Joe Gill on at

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Hi Romel,

If you are just doing a trial then an easier option might be to install the outlook client and use this to send and receive emails. If necessary you only need to install it on one pc. www.microsoft.com/.../details.aspx

hth

Joe

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Michael Hammons on at

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Hi Romel,

You will only need to configure the email router portion. Email router will support Exchange Online (O365).

In this case you will need a desktop or server that can connect to the internet and is always on. The email router is configured to connect to your CRM instance and any other email server (Exchange, MAPI, POP/SMTP). No need for an additional email server.

Here is a good post on how to do that.

blog.customereffective.com/.../configuring-the-microsoft-dynamics-crm-e-mail-router-to-connect-to-office-365-exchange.html

Mike

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romel 250 on at

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Hello Mike,

thanks for your answer.

Don't know if it's related to the issue described above so I think it's not reasonable to create a new topic.

Before trying to switch to server-side synchronization I tried to use the E-Mail router first. I downloaded the latest version of Microsoft Dynamics CRM 2013 Email Router from official website. Then I started the Email Router Configuration Manager and added new deployment with appropriate settings (deployment type, CRM server location, access credentials and mail profiles).

But when I go to "Users, Queues, and Forward Mailboxes" tab and try to Load Data from existing deployment, i receive the following error message every time (obtained a full trace setting error log level to 3):

"#6188 - The Email Router service cannot connect to the Microsoft Dynamics CRM server or the Microsoft Dynamics CRM Online server to access user and queue information. Verify that the account that is used to run the Email Router service has sufficient permission to access the Microsoft Dynamics CRM server and that there are no connectivity problems. System.ArgumentNullException: Value cannot be null.

Parameter name: path1

at Microsoft.Crm.ServiceProxyCache`1.BuildServiceProxy(Uri serviceUrl, Credential credentials, Uri homeRealmUrl, String passportEnvironment, String onlineServiceEnvironment, IServiceConfiguration`1 serviceConfiguration)

at Microsoft.Crm.ServiceProxyCache`1.GetNewServiceProxy(Uri serviceUrl, Credential credentials, Uri homeRealmUrl, String passportEnvironment, String onlineServiceEnvironment)

at Microsoft.Crm.Tools.Email.Providers.OrganizationUrlCache.DiscoverOrganizationUrl(Uri discoveryServiceUrl, Credential credentials, String organizationName)

at System.Lazy`1.CreateValue()

at System.Lazy`1.LazyInitValue()

at Microsoft.Crm.Tools.Email.Providers.OrganizationUrlCache.GetOrganizationUrl(Uri discoveryServiceUrl, Credential credentials, String organizationName)

at Microsoft.Crm.Tools.Email.Providers.Utility.GetOrganizationServiceUrl(Uri discoveryUri, String authMode, String userName, String password)

at Microsoft.Crm.Tools.Email.Providers.Utility.GetCrmService(Uri discoveryUri, String authMode, String userName, String password)

at Microsoft.Crm.Tools.Email.Management.Deployment.GetCrmService(Deployment deployment)

at Microsoft.Crm.Tools.Email.Management.Deployment.LoadServerSetting()

at Microsoft.Crm.Tools.Email.Management.Deployment.Load(BackgroundWorker backgroundWorker)

at Microsoft.Crm.Tools.Email.Management.Configuration.UpdateAll(Boolean refreshDeployments, String configurationSettingsFilePath, String configurationFilePath)"

Tried some tips and tricks from the internets but with no luck. The error message never changed :(

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Satish Tiwari - CRM on at

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Hello Romel,

If email router is installed on Windows 2012 then you will get below error while doing Load data in Email Router

"System.ArgumentNullException: Value cannot be null. Parameter name: path1"

This issue has been was recently discovered and has been currently logged with the highest priority.

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romel 250 on at

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Hello Satish,

thanks for your information.

By the way, installing email router on domain-free windows 2012 server setup (I was trying to get it working on domain controller previously) solved the issue so I was able to load the mailboxes and users data from my deployment.

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Anthony Gentilcore on at

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Hi Satish,

Was there a fix released for this.

Can we now run the email router on Windows Server 2012?

Anthony

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Satish Tiwari - CRM on at

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Hi Romel & Anthony,

Resolution for this issue is to Add the Desktop Experience feature to Window Server 2012.

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Community Member on at

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The server-side Sync Feature for CRM Online / Exchange Online will be available with CRM Online Spring '14 which will be release shortly.

www.microsoft.com/.../readme.htm

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