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marketing emails - insights by device type

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Posted on by 91

Hello,

In D365 marketing emails, is there a way to find out what percentage of contacts opened my email in a desktop vs mobile?

Thanks, 

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: marketing emails - insights by device type

    Hi NGSD,

    Unfortunately, you can't show chart based on marketing interaction data in Dynamics.

    Maybe you can export them firstly, then create chart in the excel:

    pastedimage1672898501900v1.png

    Or you can also create your own custom analytics and reports from your Dynamics 365 Marketing data by using Power BI. 

    https://learn.microsoft.com/en-us/dynamics365/marketing/custom-analytics 

  • NGSD Profile Picture
    NGSD 91 on at
    RE: marketing emails - insights by device type

    Hi Leah,

    Thank you so much for your response.

    Is there a way to have the data in a chart format to see the percentage or count of the browser or OS used?

    Thanks again.

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: marketing emails - insights by device type

    Hi Partner,

    You can check 'Operating system' column of the 'Opened emails' list through access Marketing email > Insights > Interactions:

    pastedimage1671680165907v2.png

    Refer to the following Documentation:

    Some lists of email-opened results include information about the browser and operating system that was used, but these values are not available for messages opened on a Gmail client (the open is shown and counted, but the browser and OS values are blank).

    https://learn.microsoft.com/en-us/dynamics365/marketing/insights-glossary#email-opened 

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