Notifications
Announcements
No record found.
Hello,
In D365 marketing emails, is there a way to find out what percentage of contacts opened my email in a desktop vs mobile?
Thanks,
Hi Partner,
You can check 'Operating system' column of the 'Opened emails' list through access Marketing email > Insights > Interactions:
Refer to the following Documentation:
Some lists of email-opened results include information about the browser and operating system that was used, but these values are not available for messages opened on a Gmail client (the open is shown and counted, but the browser and OS values are blank).
https://learn.microsoft.com/en-us/dynamics365/marketing/insights-glossary#email-opened
Hi Leah,
Thank you so much for your response.
Is there a way to have the data in a chart format to see the percentage or count of the browser or OS used?
Thanks again.
Hi NGSD,
Unfortunately, you can't show chart based on marketing interaction data in Dynamics.
Maybe you can export them firstly, then create chart in the excel:
Or you can also create your own custom analytics and reports from your Dynamics 365 Marketing data by using Power BI.
https://learn.microsoft.com/en-us/dynamics365/marketing/custom-analytics
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 70 Super User 2025 Season 2
Gerardo RenterÃa Ga... 33 Most Valuable Professional
Daniyal Khaleel 32 Most Valuable Professional
