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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / change expired entitle...
Microsoft Dynamics CRM (Archived)

change expired entitlement status

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Posted on by sdnd2000 2,409

Hi, is there any way I can change expired/canceled entitlement to draft?

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  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: change expired entitlement status

    Hi,

    yes if start date and end date are past date, when you activate the entitlement , it will become expired automatically. I've tested it.

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: change expired entitlement status

    Hi,

    I tried to do it via workflow and console application, it throws me the error only active or waiting entitlement only can change into draft. So  Microsoft make a restriction on that, there is nothing you can do. Sorry for the mistake.

  • sdnd2000 Profile Picture
    sdnd2000 2,409 on at
    RE: change expired entitlement status

    I tried to change status through console app, it still can not change expired to draft

  • sdnd2000 Profile Picture
    sdnd2000 2,409 on at
    RE: change expired entitlement status

    Workflow can not bring back the status, I think I can only achieve this though console application. Also, can we change draft status to expired directly, if I put the past date?

  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: change expired entitlement status

    Create console application, Change the status based on condition met

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: change expired entitlement status

    Hi,

    You can create a workflow to do that 

    6840.6.png

    or

    you can create a console application, run it everyday and change the status if condition met.

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