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Unassigned and pick options the for case entity in Customer service hub

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Posted on by Community Member

Hi Everyone,

Looking for the solution, when the case created in the CRM. I need to set the unassigned options or Pick options for the newly created case in the customer service hub. I have searched online. By default, there are no options for these requirements Kindly give your suggestion for this issue.

Example

Thank you

Vetrivel G

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Verified answer

Adarsha MG on at

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Hi Partner,

The requirement you are looking for is not yet furnished in the Customer service hub [UCI app] .

it can come in future based on the requirement collection from the customers and number of votes for that requirement.

Please post your requirement as an idea in the link and based on the number of votes management will look in to this .

https://experience.dynamics.com/ideas/

If you found the answer helpful, please mark as Verified

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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Regards,

Adarsh

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