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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Missing Reply button o...
Microsoft Dynamics CRM (Archived)

Missing Reply button on E-mail form

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Posted on by RoelG 1,090

Hi guys,

I have a user who doesn't always have a reply button on the e-mail form. He's opening an existing mail, so he's not creating a new one.

Anyone any idea why the Reply button is being hidden?

There are no customisations on the buttons (Reply, Reply All)

Grts,

Roel

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I have the same question (0)
  • Suggested answer
    Sayhaitokumar Profile Picture
    Sayhaitokumar 7,042 on at

    Hi Roel,

    Please check the security role assign for the user who doesn't able to reply for the email

  • RoelG Profile Picture
    RoelG 1,090 on at

    Hi, he only has this problem on some occasions. In other mails it works fine.

    Other users with the same security roles have no problems...

  • Verified answer
    RoelG Profile Picture
    RoelG 1,090 on at

    Ok, I found out that this was the case when he opened a mail in Draft status. In this case the Reply buttons are hidden...

    Figured this out by using Ribbon Workbench and customise the buttons and then it revealed the Hide commands...

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