how to develop custom computer telephony integration (CTI) and integrate it with crm 2016

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Posted on by Razim Khan

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hello everyone,

i want to implement custom computer telephony integration(CTI) in dynamic crm 2016 on premisis.
how i will develo CTI and then integrate with CRM 2016 .

any help or suggestion will be appriciated , thanks in advance.

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RahulMishra 49 on at

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how to develop custom computer telephony integration (CTI) and integrate it with crm 2016

How about a third-party CTI connector? There are a couple of connectors in the market that connect the MS Dynamics 365 with a telephony system and lets you handle interactions without leaving the CRM screen. If interested in trying out, start your search with NovelVox’s CTI Connectors. It’s advanced, easy to customize and use, and omnichannel-enabled. Learn about many more exciting features at https://www.novelvox.com/cti-connector/ms-dynamics/

Hope this helps!!
Razim Khan 150 on at

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RE: how to develop custom computer telephony integration (CTI) and integrate it with crm 2016

it is third party , can we develop our own CTI ?
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Somesh2207 1,563 on at

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RE: how to develop custom computer telephony integration (CTI) and integrate it with crm 2016

If you are open to using Knowlarity for CTI, then it can be done. Please see the steps for integration in the below video. We had done the CTI integration with Dynamics CRM 2016.

Kindly mark this as answer if it solves your query

Thanks

Somesh Siripuram