Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Answered

Create Case drop down

Posted on by 57

Located in the PowerApps Portal (Customer Self Service Portal) when you choose to Open a Case, there is a drop down for 'Case Type'.  The options for selection are Question, Problem, Request.

How can I modify these drop down selections to just 'Suggestions', 'Problems'?

Thank you

  • JMaye2 Profile Picture
    JMaye2 57 on at
    RE: Create Case drop down

    Thanks Bipin Kumar .  I appreciate your time and effort in answering this.  In Power Apps, we chose Default Solution -> Objects and then Case, under Tables, We chose Case Type.  Once you click on the elipsis, you then get a right-side fly-out with options to modify the drop down values-  Graphic below.  Thanks again.

    pastedimage1649853404365v1.png

  • Verified answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Create Case drop down

    Hi,

    Casetypecode is OOB field on Case Entity. You can modify the values by going to Settings->Customization->Customize the system->Entity->Case->Fields->Case Type-> Update your values ->Save & Publish

    casetypecode Edm.Int32

    Select the type of case to identify the incident for use in case routing and analysis.

    Display Name: Case Type

    1 Question

    2 Problem

    3 Request

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,902 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,297 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans