Create Case drop down

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Posted on by JMaye2

Located in the PowerApps Portal (Customer Self Service Portal) when you choose to Open a Case, there is a drop down for 'Case Type'. The options for selection are Question, Problem, Request.

How can I modify these drop down selections to just 'Suggestions', 'Problems'?

Thank you

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JMaye2 57 on at

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RE: Create Case drop down

Thanks Bipin Kumar . I appreciate your time and effort in answering this. In Power Apps, we chose Default Solution -> Objects and then Case, under Tables, We chose Case Type. Once you click on the elipsis, you then get a right-side fly-out with options to modify the drop down values- Graphic below. Thanks again.
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Bipin D365 28,961 Moderator on at

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RE: Create Case drop down

Hi,

Casetypecode is OOB field on Case Entity. You can modify the values by going to Settings->Customization->Customize the system->Entity->Case->Fields->Case Type-> Update your values ->Save & Publish

casetypecode Edm.Int32

Select the type of case to identify the incident for use in case routing and analysis.

Display Name: Case Type

1 Question

2 Problem

3 Request

Please mark my answer verified if this is helpful!

Regards,

Bipin Kumar

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