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Hi.I am particularly new to D365 Marketing. So, I have explored a lot and couldn't find anything that could allow us to send marketing emails in a single thread using the customer journey. Every different block for "send an email" action would rather send a different instead. Is there any way to achieve this? Thanks!
Hi,
Here is a documentation which contains the tutorial about sending a marketing email with customer journey and designing next steps based on some interaction with email.
Create an interactive customer journey (Dynamics 365 Marketing) | Microsoft Docs
I don't quite understand the description of your problem.
Please describe it more clearly, or you can attach some screenshots to illustrate it.
Hi. My problem is that when I create customer journey, the marketing emails go in different email threads but I want it to go in the same thread. Is there a way to process that?
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