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Customer experience | Sales, Customer Insights,...
Suggested Answer

How to create Marketing Email Trails in Customer Journey?

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Posted on by 150

Hi.

I am particularly new to D365 Marketing. So, I have explored a lot and couldn't find anything that could allow us to send marketing emails in a single thread using the customer journey. Every different block for "send an email" action would rather send a different instead. 

Is there any way to achieve this? 

Thanks!

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Here is a documentation which contains the tutorial about sending a marketing email with customer journey and designing next steps based on some interaction with email.

    Create an interactive customer journey (Dynamics 365 Marketing) | Microsoft Docs

    I don't quite understand the description of your problem.

    Please describe it more clearly, or you can attach some screenshots to illustrate it.

  • jimxmy Profile Picture
    150 on at

    Hi. 

    My problem is that when I create customer journey, the marketing emails go in different email threads but I want it to go in the same thread. Is there a way to process that?

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