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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Can't login Micros...
Microsoft Dynamics CRM (Archived)

Can't login Microsoft Dynamics CRM Online

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Posted on by BruceJet 55

Hi There,

Today, i meet this problem that I Can't login Microsoft Dynamics CRM Online.

The error message is :You have signed in with a Windows Live ID that is not part of an organization. You can try signing in with another Windows Live ID that is a member of an organization.

I followed this Microsoft's official link, this link indicates me to contact Microsoft Support.

because our company has deployed Dynamics these days, so my boss ask me to learn something about dynamics, so I login MS Dynamics Online (Free trail) with my windows ID, but today I can't login  the free trail Dynamics Online I  am the only user so no administrator can help me.

Hope Microsoft's support or other genus can help me to solve this problem.

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't login Microsoft Dynamics CRM Online

    Hi,

    Are you clicking on Sign in option which is highlighted in yellow color which is recommended if yes and still you are having issues with logging into CRM. I would suggest you to call or create a new CRM technical support request from the below information :

    Phone: 1-800-936-4900 in the United States or Canada

    Link to create support ticket : rc.crm.dynamics.com/.../support.aspx

    Thank You.

  • BruceJet Profile Picture
    BruceJet 55 on at
    RE: Can't login Microsoft Dynamics CRM Online

    Hi Churchill,

    Thanks for your reply.

    I followed your suggestions and added them to the trusted sites, but I am still facing the problem.

    1) I browse to the crm.dynamics.com and select the right "sign in" portal, no microsoft online service(Office 365)

    2) Then I meet the following problem

     

    I have posted the questions in this forum for several days, but no Microsoft's guys aswer my questions.

    Don't understand why the Microsoft's Office 365 team, Microsoft Office team can reply to the questions in time, but the microsoft  Dynamics team seems don't care about the questions in this forum.

    Our company has spent a lot money to buy Dynamics, SharePoint,SQL Server, Windows Server, and we has Dynamics Partner Source and Dynamics Customer Source, if no MSFT's guy answer the questions, i will try to call Microsoft's service line and complain this problem.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't login Microsoft Dynamics CRM Online

    Hi,

    Are you still facing the login issue if yes then follow the below steps and check if this resolves your issue :

    1. Open a new Internet Explorer window. Navigate to Tools >Internet Options.

    2. On the Security tab, click the Trusted Sites icon, then click the Sites button

    3. Add the following addresses to your trusted sites:

    *.dynamics.com

    *.portal.microsoftonline.com

    4. Make sure the “Require server verification for all sites in this zone” is unchecked. Click OK.

    5. Click Close.

    Thank You.

  • BruceJet Profile Picture
    BruceJet 55 on at
    RE: Can't login Microsoft Dynamics CRM Online

    PS; the link that i viewed is:

    support.microsoft.com/.../2715248

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